On 10/05/2011 I received an SMS that my cell number has been Rica'd. I did some investigations and found that indeed, my number has been Rica'd with my ID number.
I want to know:
Who did it? Customer care was unable to assist.
Who gave them permission?
Where did they get my ID number and other details?
I view this as identity fraud and want an explanation before I take it further

I have been using vodacom 3G since late 2008. Buying airtime and converting it too data bundles for use. On the 2nd of May 2011 I did the same thing and bought R390 worth of airtime and converted it. I usually use the 2.3 GB that I receive for about 1.5 to 2 months. This time however on the 7th of May I am suddenly told I cannot access internet because my data bundle is finished. This is in a record 5 days. I phoned vodacom to ask why and was eventually told that my airtime had not been converted to data bundles so for the five days I was being charged at an amazing R2 per MB. The call centre guy went further to say that I should have also checked that the money has been deducted for the data bundles. I have always converted using the same way and suddenly its not sufficient and there is another trick in the book for vodacom to rip me off. I laid a complaint but as I stand I am not able to access internet so am behind as I use it for business. I want vodacom to reimburse me my data bundles as it was their system error that caused the problem in the first place. It told me money had been deducted from my account whilst it was not. The cell number in question is 0797399461 and the call centre guys' name was Letsego.

I have been a Vodacom pre paid customer for over 5 years and was contacted by one of their sales consultant to offer me a "value added service" where I would be debited R45.00 a month from my bank account and get R75.00 airtime a month. with 23 free sms. I told her that I was unsure of my bank =ing details as the numbers at the back of my card had faded away with time. She said I should give her what I think the numbers are and did not make me aware firstly that I was now entering onto a contract and not a ore paid servie as she termed it and secondly that should the debit order be rejested by the bank I would be made laible to pay R85.00 for the rejected debit. I have since paid vodacom the rejecrted debit fee twice and voiced out mu disatisfaction. I advised that I wold like to cancell this service and was given the after sales contact number early April. I called yhe after sales call center ( a charged call where I was placed on hold for over 30 min to talk to a consultant). I explained the situation to a gentleman at the after sales call center who advised that the matter will be resolved and theat Vodacom will revert back to me with in 24hours . I was never contacted by anyone from vodacom and just assumed that they had cancelled the service as requested. On 1 May when I checked my airtime balance I realised that Vodacom had now recharged me yet agin with R75.00 and did not cancell the contract. I contacted vodacom call center where I was told that no cancellation had been loged and that I had to contact vodacoms cancekllatoions call center. When I called the Vodacoms cancellation call center I was told that they can notcancell the "contract " and that I had to contact the after sales call center. I have been trying to get hold of the afrter sales call center for the last 2 days with no luck(0821945 and 082241003). They have been placing my call on hold (voice recording ) and after an hour of holding the hang up the call. they also offer a call back service ( apperently a consultant is suppose to call you with in 1 hour) which I have used but have not been yet been contact by anyone to date from Vodacom. I am tiredof being given the run arround. Does any one know of a complaints boaurd or something that I can log my complaint with ? I just want my cell phone number to be returned to its original pre paid state where I bought my own airtime and had no worries.

I have a BB8520 on vodacom top up contract BIS active. For the past 4 weeks the EDGE or GPRS constantly switches to GSM which gives me no access to email or internet. I have lodged a complaint with customer care and the problem just seems to be getting worse. I am now considering moving my entire companies mobiles to mtn or cell c.

my extra cell number 072 355 78 78 was given to some else I rica the number my id number is 600 7225083087