"I missed one payment on my contract phone & they deleted my number (that I had for years) from the system with emidiate effect, they took the outstanding (and more) amount (debit order) from my account ever since. Now I get a final letter telling me if I don't pay the outstanding amount of R4545.60 within 7 days they will take legal actions towards me, to their knowledge my last payment was in January 2011. Without any notifications for outstanding balances (no letters no e-mails) the lady I talked to said they sms'd it, my number was deleted in January 2011 it is April 2011 now (I have not used my Blackberry Curve since January 2011) now I must re-activate my contract for R285.00 or I have to pay the outstanding amount. WTF!!! South Africa is so scrude up!!!

Report the poor signal and receotion now twice and no result from Vodacom.
Reference number 1 966CTZ240Z11
Reference no 2 290316
You can make a call and talk for one minute then they cut you off or you can not hear the other person.

I am totally disgusted with the service delivery and processes at Vodacare (Vodacom Customer Care) in Sandton City. I sent my phone for repairs on the 4th of April 2011. I did hear anything regarding the cost of the repairs until I called on the 13th of April 2011. (10 days just for a quote, let alone the repairs). I was then quoted a ridiculous figure of R2931 for a phone which cost R1999 brand new. I do not dispute that, as this is their deal they give their "Clients". I immediately requested the phone back and was promised delivery on the 15th of April 2011 (12 days after first sending the phone in). I was then notified that the phone has not been received by the Vodacare Sandton City, after specifically promising it will ready to pick up.

I then requested to speak to the store manager or the store owner, I was advised the store manager was away ill and then the store owner was busy. I requested that he/she call me once done (after 5 calls to the department). I then received a mail, stating my phone is not there and it will be ready on Monday the 18th of April 2011, 15 days after first sending the phone for repairs and not a single thing has been done to the phone.

The service is totally putrid and I will not recommend utilising Vodacare Sandton City's.

On the 7th Jan 2011 I sent a fax and an email to Vodacom complaining about 'repairs' they did to my SonyEricsson Vivaz in Nov 2010. They never bothered to respond or contact me and I didnt pursue it as strangely enough the phone started working the next day on the 8th. It has been working ok until 4 days ago. The old problems and new ones started again: the phone freezes, i cant access my calender, music folder, phonebook, switches itself off, uncontrollably vibrates, sometimes cant access menu at all, if by mistake i forgot to charge the battery and it dies it takes literally days before it goes on even when fully charged, sometimes screen goes white & displays name of phone.

This is extremely frustrating & i feel cheated as I am a contract customer who pays everymonth for a service that I do not get, I use my phone for business and it has become a liability for me as I was forced to buy another phone that i can use in the interim. I am upset and bewildered at this experience. This phone started giving me problems a few days after receiving it 'new'. I demand that someone from Vodacom contact me and they sort this out as this phone is not even a year old. This has to stop. The phone has been off for about a week now, it refuses to switch on, i tried charging it etc, i am frustrated, angered and out of ideas. I dont understand why I should keep paying for something i am not using or enjoying.

I signed a contract 13th March 2011 for a Laptop/3G contract. My problem is that I am very unhappy with the Laptop received. It was recommended because of the i5 processor and large hard drive size. I have never had an HP laptop before so am unsure if this is a once off or if all HP laptops are so "user unfriendly"! I am unable to even view a YouTube video, tells me to download software which I do, and walla - still not able to view anything! On installing software - rather basic I think - my little logbook, keeps telling me there is a problem, yet I have installed in on my "old" dual core Dell, My hubby's Mercer and my Desktop at work without a slightest hitch. I use wireless at home, but when traveling would like to use the 3G provided, and guess what - that doesn't work, or maybe it does if you have an HP degree? I inserted the 3G into my Dell and was connected immediately. When attempting to install an HP 1010 (very basic) printer - was unable to do so and said I have to download drivers from the internet, and being able to help myself on all other computers, believe me, after struggling for an hour, again used my "old" Dell. My mouse, built in one and external one, was jumping the whole weekend so I was unable to use the laptop. The service I received from Elaine Manager at the Tzaneen branch in obtaining the laptop was stunning, just a pity I am now unable to reach her on a phone and my working hours are such, that I cannot afford to stand in a over-full shop for half an hour, I have walked out on more than one occasion, before being able to speak to anyone. My request, please could you exchange this 1910 computer for a Dell or Samsung with the same specifications. Thank you