On Saturday 12 March 2011 I got a new contract with Vodacom Hatfield where I received a new iPhone 4. On 13 March I took the phone to Vodacare Menlyn as the phone's camera was not working. They booked the phone in, and 2 weeks later, on 29 March, I got a replacement iPhone 4.

The same day I realized that the phone had a software issue. I tried everything to make it work. I spent R300 to buy internet cap so that I can download the latest software for the phone. After restoring the phone it was still not working. It kept on losing signal, and it kept on saying that the phone needs a restore.

The next day I took 2 hours off from work and took the iPhone back to the Vodacare outlet. They were unable to fix the problem, and booked it in again. Once again I now sitting without a cellphone.

This is so frustrating - it is costing me money and time.

The original job number for the first phone which had a faulty camera is 6524824.
The new job number for the second faulty phone is 6576107.

I really don't want a NEW phone to be fixed...?? I just need a new one, in working condition.

(Ref:0028~8W)

Hellopeter.com ref: PC-Z18B-2D6S2
http://www.hellopeter.com/my_report_2.php?id=551529

FALSE ADVERTISING AND AN ARROGANT ASSISTANT MANAGER

On Sunday my wife and I went to VodaShop in Centurion Mall to go and have a look at getting us new Phones on Contract. We got to the shop, walked around having a look what they have, and came across an HTC phone that was going for R135 per month but now was marked down to R99 Per month, I asked the sales lady please can I see this phone in the display cabinet although it being only a display unit and not the fully working one I then asked her if she has a pamphlet that shows the specs of this phone and she handed me one, I then asked her why is this phone so cheap and she said it’s on promo...I immediately asked her to please check stock of this phone as we want to take two
She had a look and said they don’t have stock but they will be getting stock on Tuesday or Wednesday, I stood there almost for about 15 mins looking at this phone and reading the specs and thinking wow this is a really nice promo and its cheap. I told her ok ill go and have a look at Mall@reds to see if they have stock, on arrival at Mall@Reds I asked the guy from VodaShop please check stock, he had a look and said they are also out of stock.
I then did ask him to confirm if they also have it going for R99 per month and he almost fell of his chair, saying there is no way that this phone will ever go for that price. I then told him but this is what I saw at Centurion Mall and that was the price. He told me to go there and demand that phone for that price. All the way back to Centurion Mall, we spoke to the sales lady, which then called her manager. I told him what the problem was. He said that the phone was in the wrong display and someone made a mistake putting there, which I wasn’t happy about. Their negligence is not my problem, because that is false advertising. I told him if that is what you are advertising then I want it for that price and he again just said no and went on blabbering that someone made a mistake and they won’t do anything about it.
I then demanded the Regional Shop Manager or store owner number and he gave me a land line number of a guy that I can only phone during the week, I said I wanted a cell phone number and he said that he will not give it to me. I told him the manager from mall@reds said I should demand on this package for this HTC Desire HD for R99 and he went on saying stuff in his own LANGUAGE TO THE OTHER STAFF THAT I DID NOT UNDERSTAND, although I know for a fact he did say something about me, as I am not stupid... Not once was this, “so to say Assistant Manager”, nice to me or explained it to me in any proper way, I also asked him please put the phone back where it was as I wanted to take a photo to prove this was incorrect but he was more than arrogant to me and my wife and kept on speaking in his language to the other people in the shop.

So not only did we get a shit service but we also got an arrogant racist manager that never wanted to help us from the beginning. I personally phoned 3 other VodaShop branches and they all told me they should rectify the problem and give me the phone for that price of R99 per month. Vodacom makes a shit load of money but they are not willing to pay for the mistake they made, what ever happend to the customer is always right, what happend to excellent service delivery. I want the HTC Desire HD for R99 x 24 months

VODACOM MANAGERS ARE RACIST AND ARROGANT AND NOT VERRY HELPFULL AT ALL.

I did an online purchase of a vodacom contract. I received my phone and sim package on Friday 25/03/2011. I went to a vodacom shop to try activate the sim as I could not get through to the 0821945 activations centre. The shop told me the sim card/phone number was invalid. The number on the sim package is 20 digits long instead of the required 10 digits. How on earth am I supposed to use the phone if the number is invalid!!! I tried calling sales to check on this - no reply. I tried activations centre again - sat on hold twice for about 10-15 min each time. The last time I was being put through and it asked me to participate in a survey or end the call - so I said yes, I will participate... they dropped the call anyway!!! Then I tried customer care - they could not help so they would put me through to activations... fat help that was, they STILL don't answer the call - just keep telling you your call is being transferred to the next operator.. Yeah Right!
I am so flipping annoyed - I cannot resolve this it seems. Why have customer services if you cannot provide them??

My husband and I immigrated to Australia almost 6 years ago. We had a contract mobile phone. We faxed a letter through to Vodacom telling them that we will be immigrating and that we want to cancel our contract. We had to pay an astronomic amount to cancel this contract. We phone Vodacom to let them know that we will use the phone and will pay the account and the cancellation fee the day before we leave SA. We phone Vodacom, they gave us the last payment bill amount, we went to Standard bank East Rand Mall, if I can remember correctly, on the 5th of December 2005. Pay the amount, in cash, at the tellers. We had our receipt and off we went. A few years later, Vodacom advised us that we did not pay the phone bill. To get the payment receipt out of Std bank is difficult but to speak to someome at vodacom, that can understand, is even more difficult. My husband spoke to a lady and she had the nerve to even tell him, if he pay the "bill" we will get 70% discount. Now I ask you with tears in my eyes, what is going on with vodacom? So please, vodacom, check your records accordingly. I cannot recember the mobile number and I cannot rembember the full acmount of payment, but surely your records of that day will show that a certain person paid his bill.

I upgraded one of my accounts to a Blackberry service. The sales consultant at the Vodashop in Westage incorrectly loaded the upgrade onto my 2nd number which allready was a Blackberry contract and only due 4 months later. Thsi caused my existing Blackberry contract BES being changed to BIS and the original upgrade not happening. After several days of being pushed between the Vodashop, the Network supplier, Blackberry support and the Trade Partner, I still do not have resolution, no returned calls, no solutions, only empty promises.