For the last 3 days there has been no signal in richmond, When i do get hold of vodacom customer service to log a fault they say it is my cell phone that is at fault not them, but that is very funny cause the hole of richmond is having the same problem no signal, I pay my bill every month Vodacom is very quick to take the money off but very slow or dont want to help when there is a problem. Vodacom leading the way please they dont know how to lead the way. I am very disappointed in vodacom

i have been trying to get information from vodacom for YEARS!! apparently i owe them money, but when i call them to ask for a statement, they say they cannot give one as its been handed to a legal department. when i ask the legal department, they say vodacom only gives them the amount thats in arrears. all i recieve is a letter saying basically... this is what you owe... but NO ONE can give me a detailed statement of my payments made, and what charges they have put onto the account.
i refuse to pay ANYTHING untill SOMEONE can do this. i think i have a RIGHT t o know what i am paying and why!!

paige Mitchell
0314674254

I have called vodacom numerous times over the last two days, and have listened 'to the africa' song for more than 40mins each time, which is unacceptable. After speaking to to someone the problem is still not resolved so I call again and then I go through the same procedure. It is just not on, there is no customer service, if the call volumes are so high EVERY DAY of the week 24hours, maybe you should consider more emplyments, as well as if the Vodacom service provider is effeciant why should there be soo many callers needing assistance!

My wife and I are both with Vodacom and have had enough of them wasting our money. She will SMS me with something important only to have me receive the SMS an hour or more late. Sometimes it will go through fine and then at times it will not even go through at all. Make no mistake though, the money will always be subtracted though and this ****** me off. It's like paying tax to the government (paying for something you don't get). Right now it is 08:25 and she just mailed me to tell me she SMS'd me around 7 and then again at 8. Neither SMS had yet been received. Now we can phone each other instead of SMSing, but why should we waste more money? Vodacom excells at taking your money, but ***** when it comes to providing a proper service. No wonder they're a company that doesn't respond. I've noticed quite a few friends who have changed over from Vodacom to other providers and now I know why.

I moved over from Cell C, because of terrible service, and thought that Vodacom would be clued up with regards to their porting. I first went to Vodacom Greenstone, where the consultant ported my phone. I did not have FICA docs and she told me to go to any vodashop and they will be able to assist me. I then went to Vodashop, Cresta, where the consultant carried on about how the consultant at Greenstone was suppose to complete registration and she did nothing. He then ported my number and told me that it would take 24hrs. To my horror it took 4 days!!! I called Vodacom Porting customer service and was trf from pillar to post, because none of them knew what was happening. I became angry and the consultant told me that he will try and assist. I am waiting up until today for him to call me back. I then contacted Vodashop and spoke to the manager, whom at first was not very helpful. She one again ported my number and told me she would call me back. The following day, I had to call her back, she hardly remembered me then trf me to the consultant who initially assisted me.

It was back and forth that day, once again I had to re-fax through my proof of ID and confirm my address.