I missed a 1 month payment and asked Vodacom to pls give me time to pay and not to delete my line, but they did delete it, i then had to pay a ridiculous amount to get my lines up and running and account up to date. I was told that i was due for an upgrade end of July. Today i called to verify this and i was told that i am now on a rehab account and if i want to qualify for upgrades or anything else i need to pay more money to cancel the accounts and re apply with them. No one explained this process to me and i feel that Vodacom steals from its customers, It is not my duty to follow up and see what the procedure is i am the customer and i have been a vodacom customer for many years. I am appauled by this and dont believe that they have their customers best interests at heart.

Good day
My complain is as follows: I hand in my phone at vodacom TZN MALL at Calvin. He gave me my cusomer Receipt, there was no EXTERNAL DAMAGE on that phone it was brand new, I open a contract with vodacom in Desember 2010. After 2 weeks my phone just went dead. (There must be something wrong with the pc of that phone) It is a brand new phone. After 3 week vodacom TZN phone me to collect my phone...still broken and in a very bad condition. I ask Calvin wat's happening to my phone, He keep telling me that fone is handing in like that an shout at me that it is USER DAMAGE. I phone Vodacoms cutomer care several times and sent e-mails aswell, with out any help. I want to know if there is some one who can help me???? I have a contract with vodacom with out any working phone...And it is damage at one of the vodacom's centers. My job nr on that phone is 6302095 phone nr 0712910046. I want to sent photos aswell of my damage phone.
I realy hope some one will not ignore this problem.

I have experienced high data useage on my data bundle for two successive months. I have tried reporting this matter to Vodacom Data Accounts Dept (082 155) for the last two months and everytime I call (at least thrice a week), I spend a minimum of 40minutes on the phone listening to the now most annoying 'on hold' tune, with still absolutely no one answering the phone after the wait.

I even tried calling the 011 - 653 5000 number this morning and everytime I get cut off. Now another month has passed with my bill again in excess of R2500, when in the past my average was a managebale R800 to R1000.

Is anyone working at the data accounts call centre, or has the recession hit them too, that they've had to let staff go! Vodacom is quick to debit and penalise subscribers, but very rarely are they ever available, let alone their call centre staff when me as a subscriber has a query!!!

I want answers as to WHY my data useage is as high, what's hapenning when I don't even use the data on my phone as I have internet at work and at home!!!

I am extremely frustrated and this undoubtedly is the last straw having been a 'stupidly' loyal Vodacom customer for the last 11 years.

After getting a call from vodacom direct, I was offered a airtime contract being that i'm a prepaid customer, basically I would get, R75 Airtime credit in turn for a R45 deduction. Two days later i get an sms saying R142 would be deducted from acc. Being that was not what was agreed upon, I returned the DO, & canceled everything. This has to be the worst experience, I have been sent from piller to post, nobody seems to know which department does the cancelations & as result its stil nt cancelled. Please cancel this acc! I want my old prepaid.

I had the misfortune of entering a Vodacom 4 U store 11379 HILLCREST CORNER DURBAN to ask for the data bundle on my contract to be increased.
I was met by Bruce Ngma chewing gum. I requested what I had come into the store to do, and he promptly told me to call the care line as it was free and I should sort it out with them. I then asked him to call if that was the only way it could be done. He continued chewing gum, and made a call. He had no idea what size bundle to upgrade when he commenced the call. When I asked to give me the costs of the different data bundles and sizes, he replied he couldn't do that either, as he had lost his brochure. I then asked him to check my contract and information to determine what my data usage for the last month had been and if at all that would indicate what size data bundle to upgrade to. He replied that the computers in the store do not allow them to see such information again this information would come from the call centre. I then got annoyed and asked what was the value of a store if you had to call the call centre. Another lady that assisted me with my upgrade previously became available and came to assist. Her name is Mishica Raidass and she managed to look up the amount of data I used, cancel the existing data bundle, upgrade to a larger size and purchase a data bundle for the duration of the month all in 2 minutes. All the while our friend Bruce was slouching across the counter chewing gum, totally oblivious to anything happening around him. My gripe is that it should not be possible to have such a badly trained, lazy and obnoxious individual dealing with the public. The image of this store is at stake. I would recommend the store to anyone based on Mishika's service the first and the second time I went there, but what if they ended up with incompatant Bruce. He needs to be removed from front of house immediately.