I have been a client of Vodacom for a good couple of years.

Viewing my bank statements this week I had a unpleasant surprise of an additional R85 that was deducted!

Now firstly how this happened is that I have missed a payment due to a cheque that cleared a bit later than anticipated, but I went and payed the following week as I did every now and then when this happened. (twice yearly max)

Never before in the past 5 or 6 years that I have been with Vodacom was there any penalties charged, also in my original agreement there is no mention of this R85 penalty.

The bank charged me R100 and Vodacom charged me R85 for this mishap - R185 extra on my bill for being 5 days late!!

When I phoned customer care I was told that there was always a penalty of R35 and they recently decided to make it R85. Nice, what stops them from making it R200 or more...?

I'm just wondering what actions to take, perhaps stop my debit order with the bank as it looks like they are free to do what they want with my accounts funds! pay them per transfer only exactly what I owe excluding R85 this month. They will then probably disconnect my line - could I take legal actions... CUSTOMERS WILL NEVER WIN.

I have logged a complaint regarding these MMS's on here about a week and a half ago. I did receive a reply from vodacom that gave me a ref no: EC-ZULN-2IVBU. The message also stated that someone would contact me shortly to sort out the problem. I haven't heard anything from them yet, and I'm still receiving the News4U mss's. Can someone please contact me to sort this out.

I went to a vodacom store in october 2010 to find a suitable contract with a nice handset. one of the reps there falsely sold me a vodacom business contract with 100mb free data per month. the handset was a sony ericsson vivaz, which according to him was a sony ericsson vivaz Pro. (compare the phones, theres a big difference) Upon receiving my first bill i was horrified to see that it amounted to over R400 as opposed to the R185 it should have been. the bill was due to data usage which i was meant to have received free. I immediately contacted vodacom and was told that the fault was with the rep who sold me the contract, and had in fact been fired for his underhanded dealings in the store. Apparently i was one of plenty unsatisfied customers. the solution vodacom comes up with, : i would receive the free data but for 12 months only. Unfortunately, this is not acceptable. I found myself paying a hell of a lot for a useless contract which was not the one sold to me by the rep. According to vodacom customer care: they cant be held responsible for the reps mistakes and theres not much they can do as I signed a contract.
I have had months of issues now with vodacom regarding this issue. I wish for my contract to be ended without cost to myself and will be glad to return the handset. Vodacom has caused me great stress and discomfort and I feel that the service from all ends has been disgusting. This is supposed to be the leading cellular provider. I want vodacom to get back to me ASAP to resolve this. I'm done with them.

For the past six months we are getting the worst connection possible. Any conversation / internet connection 'disappears' and I have to reconnect several times to finish what I was busy with. As a monthly contributor (contract), am I not entiteld to a better service?

Booked a E52 into VodaCare Centurion on 21 February 2010. Various problems. Phone then recieved on 26h February 2010. Same problems still persists, nothing was fixed, not even tested! Booked phone for same errors and more on 4 March 2010. Received on 17 March 2010. Same errors still persists and new ones. Complained to Vodacare Centurion that if phone comeback again broker, I will take it further to exploit the bad service. Booked phone on 27 Match 2010, received 9 April 2010. Unit body was replaced, meaning it's almost a new phone as inside has been replaced. It wasn't 3 hours later, phone started giving problems. Keeps on freezing and switching on and off by itself. It has now been close to 2 months of wasting my time and money and still this phone is not working properly. I'm not directing this at Vodacare Centurion, But since it was my point of entry, I have to mention them. This is 100% directed at vodacare repair services. 3 Times this phone been brought back with errors. Does testing even take place? Even though it's said to be a new phone, it's still broken. I need to know what will happen next? Half monthly fee for no phone? Last Job Number 5582438... PLEASE DO SOMETHING!