to whom it may concern

Good day

I upgraded my cellphone package a month ago and signed a second 2year deal with vodacom (cell package: Talk 240) and received my new phone on 25 March 2009. I have been using the phone from that time and the handheld has already started showing signs of dysfuntion. The red button that puts the phone off and ends calls doesn't work, the "m", "p", "n" and "space" bar buttons do not work and part of the phone (see photo) has come detached from phone and has fallen out, (where and when I do not know)

I took the phone to Vodacom (Menlyn Pretoria branch) and was informed that the phone would have to be sent to blackberry for repairs and that blackberry would charge me for ALL repairs made to the phone. I've only had this phone for over a month and now I have to pay for all repairs. Vodacom refused to exchange the phone, they just shruged, pushed their shoulders and said that it was out of their hands and that I had to drive to Midrand to get the problem sorted out.

I have to use my phone on a daily basis for work, and am currently losing work and money because I cannot fully use my phone.

please help!! It would be much appreciated!!

Personla details:
Ricardo Le Roux
i.d. 860311 5020 086
cell no. +27798757538
adress: 1179 Walter ave, Waverley, Pretoria, 0186, South Africa
contact no's: +27837442003, +27834435884, +27798757538
email: [email protected] or [email protected]

handheld details:
Blackberry BOLD 9000
IMEI no : 359614024752623
PIN no : 20CF7206
BT MAC no : 00 23 7A 8A 59 0A
product code : 843163 041165


vodacom contract details:
acc no: I1301631-4
type: talk 240
branch where account was opened: Menlyn, Pretoria

(I'm not sure what information is relevant, so I'm sending you everything I have, thanx)

Regards and many thanx
Ricardo