vodafone egypt Reviews
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neveen gamal
June 11, 2011
mistreatment
i had a technical problem. i was mistreated form the customer cervice center and the super visors as well. i made a complaint and no body called me back. they shouted at me with an acceptable way.
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hhak
January 20, 2011
FAKE ADSL SERVICE
This Problem since the last update in the CO
I have a break download daily
and was forced to try repeating the download without the benefit
Please check the problem for me
I have used two Operating systems and two different routers
The same message that there is an attack on the system
1/20/2011 13:14:27> Firewall: Filter port scan attack!
1/20/2011 13:14:32> Firewall: Filter no port UDP packet!
1/20/2011 13:18:33> Last errorlog repeat 26 Times
1/20/2011 13:18:33> Firewall: Filter port scan attack!
1/20/2011 13:18:33> Firewall: Filter no port UDP packet!
1/20/2011 13:19:1> Last errorlog repeat 26 Times
1/20/2011 13:19:1> Firewall: Filter port scan attack!
1/20/2011 13:19:1> Firewall: Filter no port UDP packet!
1/20/2011 13:19:45> Last errorlog repeat 4 Times
1/20/2011 13:19:45> Firewall: Filter port scan attack!
1/20/2011 13:19:47> Firewall: Filter no port UDP packet!
1/20/2011 13:19:58> Firewall: Filter port scan attack!
1/20/2011 13:20:10> Firewall: Filter no port UDP packet!
1/20/2011 13:20:25> Firewall: Filter port scan attack!
1/20/2011 13:20:55> Firewall: Filter no port UDP packet!
1/20/2011 13:20:55> Firewall: Filter port scan attack!
1/20/2011 13:21:13> WEB user <vodanet> login
1/20/2011 13:21:19> Firewall: Filter port scan attack!
plus no DNS WORKING IP
I've had a lot of the complaint and the lack of response from you
Therefore, our situation will not change in Egypt
I have tired of interruption of service and reload if you are able to solve the problem DO IT, this was before regenerative monthly subscription, and if you are not able TO DO IT, it is better Unsubscribe
And DO the termination for me
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sherif Fikry
November 11, 2010
fraud
Dear Sir,
It is with great disappointment in Vodafone Egypt, that I find myself compelled to file this complaint due to the indifference and negligence to my rights as a customer on the one hand, and to protect myself against the theft and fraud imposed on me on the other:
Having provided no credentials nor signed any legal documents, I was stunned to know that my name and address are recorded in Vodafone Egypt’s database as an owner of a mobile phone number 0195683004, through which miscellaneous phone calls had been made and invoiced to my name. Consequent to these findings, and where the major harm lies, I was questioned by police authorities, and a misdemeanor in court is currently ongoing against me.
Having left no choices to revert to by Vodafone Egypt responsible, I hereby request an urgent and formal investigation from Vodafone H.Q. into this issue, with a justifiable feedback of the outcome. Most important of all, I hold your company in Egypt responsible for the consequent ethical harm I am going through and any future repercussions to come.
In closing, I believe that having escalated this complaint to you for a resolution would save me resorting to any legal actions against Vodafone Egypt to reserve my rights in having a fair compromise to the grave inconvenience to my reputation, taking into consideration that I have all the relevant supporting documents to the aforementioned.
Thank you,
Sherif Fikry
Head of Merchants Egypt
American Express
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KHALED ELDERBY
July 9, 2010
BILLS
MANY MISTAKES IN THE BILLS
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mAnDo Saied
November 4, 2009
Scam Offers
Dear Sir/Madam,
I regret to submit my complain and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.htm
The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
Your attention and quick action is highly appreciated.
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miranda wissa
September 18, 2009
poor cutomer service
i really had i big problem with egypt vodafone customer service, as they were impolite and aggressive many times though the phone service and at Alexandria carfour branch .i was mistreated by the branch manager and by the customer service representative .
i have been a customer of vodafone for 10 years till now, my current number was given to me by the company i used to work in, then when I left the company they gave me a disclaimer to the line to be changed from the company name to my name, from a corporate line to a personal line.
This disclaimer was sent to Vodafone by my company on the 27-jan-2009 i have the confirmation report that it has been received, this disclaimer contained two request :
1-To change the line from business line to prepaid card system.
2-To transfer the ownership from the company to me .
So my first request was made, but by accident few days ago I found out that the ownership was not by my name, and when I visited the branch to give them another copy of the disclaimer that was sent to them, they said “that this disclaimer was expired and it is only valid for one month and this is a Vodafone policy, and how can we make sure that your company didn’t cancel their disclaimer to you, we need a new one ”
I answered “ if they canceled they would have sent you a fax confirming their cancelation”
So My complaint is that they were carless they didn’t even bother looking at the system to see if they had a copy or not, they were extremely rude and the manager was indifferent to anything I said, even to the point when I said that I will probably be leaving Vodafone to another competitor, she just said” as you like”
They wasted my time for couple of days and nothing was solved till now.
Thank you for your attention and I hope my complaint will be taken into consideration and will be thoroughly investigated and actions will be taken with this poorly trained staff.
Best regards
Miranda wissa
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