The F***ing service of VODAFONE has made me think of dropping the connection. i had set a caller tune when i used postpaid connection, now after converting it to prepaid i wanted to have the same song. when i select the song it says its already active and does not play. i have logged a complaint and have been calling the Customer Care for more than a 3 days, they give me some f****ing procedure to activate and select the song. all of vain i tried all options. and then they told they will take up a complaint. now S***ers have disabled the option of reaching the customer care itself. The kind of service they provide is just a S**t. The company is not worth atall with this kind of cheap service. F**K u...VODAFONE

Attn: All Vodafone users

I have browsed through the entire website of Vodafone India – http://www.vodafone.in but the Code of Conduct/Manual of Practice for collection agencies is not present at all. This means Vodafone does not adhere to the best practices in the industry.

You must know that most of the telecom operatoirs in India have these details on the website. See example below (one of the Indian Telecom Major has the following info on their website:

Code of Conduct | Collection Process | Collection Agencies Contact Details

* Can’t make visit in Groups.
* Can’t use harsh/abusive/threatening language with customer.
* Can’t enter the house of the customer without his permission.
* Can’t take any entertainment from the customer.
* Visits should be in formal Attire.
* Has to give company receipt on payment from the customer.
* Has to take appointment as far as possible before visiting.
* Has to carry his photo identity card along with authorization letter from service provider to the outsourced agency. Photo Identity must contain the number of the supervisory officer / helpline number of the service provider.
* Has to bring disputes of the customer to the notice of the company.
* Has to leave message if customer is not available.
* Customer details not to be shared with others.
* Refer customer with his complete name along with salutation e.g. Mr./Miss ABC
* Has to call/visit customers between 9am to 8pm only.
* Has to call customers only from the numbers published on the website.
* When contacting customer convey complete details such as:
* Name of the person being contacted
* Name of the service provider
* Name of the outsourcing agency
* Contact numbers

This is the transparency and trust that Vodafone does not reflect in its operations. Hence, I prefer this Indian company which respects its fellow citizens and operates as per guidelines of TRAI and the best practices in the industry.

I am a 5 year old customer of Vodafone/Hutch. Was very happy with service on my mobile phone till 5 Apr 2011. I raise a bill of Rs 80-100, 000 pa on my mobile number and would have thought would be a preferred customer of Vodafone.

On 5 April I went to the Vodafone Gallery on SV Road, Irla Bridge, Andheri (W) and after waiting for some 30 mins got to see an executive. I wanted an add on card to my primary mobile number for data services on my I pad. He did the documentation. I gave my driving license and photo and credit card for billing and he used the address from my current mobile phone account for the add on application. That is on my office address and my license has my resi address. I told him he could do the add on on my resi address but he told me its fine to use the office address since it was an add on card and the system had my address. I signed on the application at 2 places he asked me to and I opted for the Rs 299 plan giving me I think 5 GB of data usage per month. I paid Rs 299 in cash for the card.

Then I also obtained another post paid connection that I needed for my children using the same documentation. This number had my resi address (the same as my license) and was activated in 2 hours.

Despite being promised that the service would be activated in 2 hours, it was not. I waited for a day and called up Vodafone help on 6th Apr and explained that I was getting “No Service” on the new post paid data SIM for my I pad. Was told to expect a technical call back in 48 hours. Since I did not receive any call back I waited a few days and called back at about 8.20 pm on 11 Apr. This time I was informed that due to some documentation issue my card was deactivated! I explained how I got the card and how the Vodafone gallery had processed everything and I provided all they asked for and how one of the post paid applications was activated on the same documentation. I was kept on hold for a few minutes and was then told that everything was sorted out and I would get the service activated in an hour.

When I checked at 11 pm I was happy to see I was connected to Vodafone. But I could still not connect to the internet- the reason I bought the card. After trying all technical solutions, reinserting the SIM, checking the I pad manual for settings, etc I called up Vodafone help again. After a long hold I got thro’ an operative named Rahul. After explaining the issue to him he said he will transfer me to the helpdesk! I thought he was the helpdesk! I got the ‘Happy to help’ recording again and was informed by a recorded voice that my hold time would be at least 12 mins. Painful but I persevered. I was on hold for 35 mins before I disconnected! I called back- this time on 111. Lady called Geeta attended. Went thro the same routing of explanation for the 3rd time in 4 hours. She checked and said that my data plan has not been activated! I was non plussed. Everytime I am getting a new reason for not getting connected. She said there was an issue withmy documentation and to set it right I would need to visit a Vodafone Gallery! No way I was going to do that after all this. I asked for escalation and was told can get a call back. Expained the issue to her and told her how could there be an issue on documentation and how my second no was activated in one hour, but this one was not on the same documentation. She was most unhelpful and said the system shows there was an error and there was nothing she or they could do about it and maybe I had not signed in all the places, etc!

So here you have it. After 5 years or no complaints, indeed being happy with Vodafone, I got this terrible experience. I would have accepted the whole thing if she had or someone had said there was an issue on the documentation probably at the gallery and they would set it right or send someone over with new forms or something that was helpful and that recognized that I was not at fault and Vodafone was and hence Vodafone would act in a manner of least inconvenience to me to set it right.

But since each of my 4 calls to Vodafone help (first three to 9820098200 and last one to 111) was not solving the problem and was now requiring me to go back to the gallery, I decided to quit Vodafone forever. She told me and I sent a portability SMS. Very efficiently I got my portability code inside 1 minute. Now I’ll figure our which carrier would be best for me and move with my number.

my mobile number is 9823084882 i port out from vodafone to bsnl 8.2.11 i pay all bill to vodafone on date 9.2.2011 after 7 days they message to pay unbilled 616 = 00 is this false bill case?

After shifting from Prepaid to Postpaid, you would think you would get better service. Nope. Not with Vodafone. First of all, my pre-paid balance was never credited to me. Called customer support and they charge you for it. So Lame!!! After several calls to them and being on hold for ages they finally credit my postpaid account. When i received my next months bill, they had debited from by pre-paid balance even though i had to pay for the first 2 months in advance when i switched to postpaid. What the HELL?

After that i canceled my subscription, asked for a full refund and switched services to docomo. Now Docomo might not have the greatest service, but atleast they are not stealing from me.