Hi,

Did not receive any reply? What is going on?


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From: [email protected]
To: [email protected]
Subject:
Date: Sun, 24 Oct 2010 22:30:40 +0530

This is Mahesh Waghamare. My phone number is 9833148135. I am using this number since last 4-5 years. I got an sms stating, "Pls submit your documents". I have 2 flats one at Mulund and 1 at Virar. Currently, I am residing at Virar but the Sim card is of Mumbai. Hence, I came to Mulund to submit the documents. Your executive has checked the documents and my number and said that the number belongs to your mother. Hence, she needs to come to the store to submit the documents. My mother is residing at my village. She cannnot come to Mumbai because the climate does not suit her and doctor suggested to stay at village. I am using this number since last 4-5 years. Whenever, I call your support number they ask for my details and I provide my details and not my mothers details. And after providing my details they assist me. If the number belong to my mother then why do you guys assisted me after providing my details. How do your realise that the number belongs to my mother after 4-5 years? Were you sleeping for 4-5 years?
Now, my outgoing calls are stopped and Caller identification is also deactivated. Please let me know if you could start caller identification and outgoing calls within a day. Please reply today because if you are not ready to start caller identification and outgoing calls then I can move the some other subscribers such as Airtel, Dolphin, Tata Indicom etc. I deal in shares and without phone it is impossible for me to trade in stock market.
Note: I have replied to your SMS last week on 6789 and 6790 but did not receive any call. It seems that you do not belive in customer satisfaction. Please issue n number of Sim cards to terrorists and pls trouble geniune customers like me.

Please reply asap. So that I can decide my action plan.
Thanks for all the trouble.

hi sir, am raja from AP and i am keep getting those annoying advertisements sms from vodafone.how to cancel those annoying ascertainment sms please?

The company failed to provide roaming in saudi arabia after topping up with sufficient money and following all technical and procedural guidelines, the phone calls, faxes, mails, all went un answered and everytime we visited personally no responsible person came forward and replied. It is a pathetic brand do not believe what they say. If anyone needs proof all documents are available.

i have a vodafone prepaid connection for i want get the SMS pack deactivated.i have tried all the options from my mobile and have called customer care for more than 20 times.stil the thing is not done.

I am a customer of Vodafone since last three years. Yesterday (23/08/09) evening at around 5pm to 6pm I received a call from Vodafone, offering hello Tune / caller tune. During that call I heard the offer and after a while I disconnected the call without pressing any key for acceptance of those offers. But within an hour I found that caller tune has been activated in my mobile and Rs. 45 has been deducted from my balance.

Immediately after that I called to Vodafone customer care. A lady received the call (I can’t remember her name right now). On hearing my problem she forced me to accept that I made a mistake during that promotional call and by mistake I might have accepted that offer, which was totally wrong. Instead of listening to my problem, she insisted to force me to accept the incident as my own mistake. But as a responsible person and a long time user of mobile phone, I know how to use it. I know which button I may have to press for accepting something and which button to not accepting that. After a long argument I asked her to forward the call to some of her seniors. She forwarded the call to Mr. Soumya Mitra.

Conversation with him was a terrible experience for me. Seating on such responsible post he don’t at all the value of that. Instead of giving or suggesting any help or solution to me, he just started joking with my elder brother. This type of silly response is not at all expected from a service provider like Vodafone.

Now I want refund of money (i.e. Rs. 45) deducted from my account for caller tune and also want to discontinue with the service of caller tune.

This is very unfortunate and disappointing for any customer to receive such type offers forcefully and after that having a poor experience of customer support.