I had a Vodafone Corporate account (9899013270) till the time I was aemployed with my previous organization. I had resigned on Feb 3, 2009. In Feb 2009 I therefore called customer service(on Feb 11, 2009) and requested for a permanent deactivation of the account as I had resigned and was switching to an Airtel connected provided by my organization. Customer service confirmed that the number will be permanently deactivated and that I should just destroy the sim card. Post that I had paid the relevant outstanding on the account by the due date, destroyed the sim card and ended the relationship with Vodafone.

On 28th June after returning from a week long vacation out of Gurgaon, I was surprised to get a Vodafone invoice (# 0082436409 Dated 15.06.09) for Rs. 7108.59 with a due date of July 3rd.
The invoice showed that there were extensive calls including STD and ISD that had been made from the account in the months of May and June'09!

On the same day, I immediately called customer service to highlight the discrepancy and lodge a fraud/dispute case. I was connected to Kulwinder from the Retention team. I was shocked to hear what he said about the account. The key points that he mentioned are mentioned below.

He said the account was temporarily disconnected on Feb 11, 2009 (and not permanently deactivated as I had asked. He could not give a reason for this discrepancy).
He the conveyed that someone claiming to be ME, called up on 11th April and asked for reactivation of the account. His request was turned down at that time.
The person again called and spoke to the retention team on 17th April and asked for the reactivation.
On 15th May, the person went to the main Vodafone outlet at Rajiv Chowk and submitted all paperwork including address proof, ID proof etc claiming to be Sayantan Mukherji i.e. ME and his documents were accepted at the store!
Subsequently a new sim card was issued to him and the account has been again in use till then!

Kulwinder's attitude firstly was extremely curt, hovering around rude. He was constantly referring to me as if I was at fault. He did not even lodge a dispute case and was not even agreeing to a request to deactivate the account. It was only when I gave him a piece of my mind that he disconnected the number and again, only temporarily ( Deactivation ticket # 1822763426).

I have written to Vodafone as well. They have finally provided in writing that they have disconnected the number but have still not resolved the dispute in my favour and have rather asked to pay up the full outstanding.

Request you to please look into my case. Vodafone should be pulled up for negligence of services and causing harassment & pain to me!

I am being looted repeatedly by Vodafone India by deducting the amount I charge for my Pre Paid Connection in the form of activation of various services without my consent

MISLEADING information and fooled into FAMILY PLAN -(DA AM Cheaters)

I am an ORANGE-HUTCH-now "CRAZY VODAFONE" customer.

had 4 connections with comfortable billing plans. One Mr.Wahid at the BANDRA (W) Mumbai outlet on Hill road "SOLD" me a new connection claiming it would benefit me-FAMILY PLAN -I was shocked at receiving a totally expensive Billing Plan where a Company cunningly makes its customers pay a higher rate for increasing your number of connections. The promise was only a difference of Rs.100/- without disturbing my old billing Plans.

Even when I put a written cancellations of new plan and wishing to revert back to my old plan which was ten days away from my Billing Cycle they made sure not to and have charged absurd charges. If they want more money they can put a begging bowl at each VODAFONE outlet that is not CHEATING.

I have been using hutch/vodafone for quite a few years, and it is at its worst state yet. I had reported network complaints and pathetic quality of services numerous times. Have registered at least 10 to 15 complaints and was promised a response to all of them. Not once have i received a response. On inquiring, many times the rude customer care officials and quite a few floor leads actually said, " you may not get a call if its a network complaint and there is nothing we can do about it." or "sorry! is there anything else?!!

Then why commit to a response.

It would be amusing to know i logged the complaint in June/July and have been following up for a response till date. It has become more of a hobby and research. I have recorded almost all conversations with HutchCare, have all their message communication and others stored, figuring out the best way to use it.

They take customers for granted and in fact treat them like dirt. I know a lot of ppl who face similar problems with hutch, and what irritates most is the total lack of response and ill treatment from customer service. Just false commitments. A bunch of ppl us sitting to listen to irate customers and forget about it once the call is cut.

I even had customer care execs screaming at me, and other s refusing to take down a complaint about the same!!??

Pathetic!!! Absolutely.

People should be more aware of customer rights and deal with this legally. Organization of such a large nature are taking advantage of consumers and above all that, providing substandard service and ill treating them too!!

The f*cking vodafone has done it again and this time they have tried to play with my image too. I had a particular caller tune set for my number and yesterday i got a message from them stating that my caller tune has been changed to some stupid caller (a loser's song in female voice) and its so shitty yu will give money for not keeping it forget about me actually asking for it. And I called the customer care umpteen number of times but they as usual can only do two things, one to keep saying sorry 15 times in a sentence and to put you on hold for indefinite time and terminate your call after yu have been put on hold for 25 min to half an hour.

Vodafone sucks guys... they can ruin your respect too and they aren't apologetic about it. The customer care exec couldn't tell me how they got a request for change of my caller tune but they had the guts to tell me that I will have to pay for change of my caller tune again. (And they have deducted for this fucking caller tune also, Rs. 15 were deducted for that.)

Vodafone Yu suck bigtime. F*ck yu... f*ck yu 'n' number of times.