January 07, 2008

M/s. Vodafone
Nodal Officer
Customer Care Centre
C-48, Okhla Industrial Area
Phase-II
NEW DELHI.


Dear Sir,


REG: Unnecessary harassment on account of payment of bill
Amounting to Rs. 208.41 in respect of Mobile No. 9811940824

I invite your personal attention to my protracted communications with your office over telephone advising me to pay a sum of Rs. 208.42 again and again towards my bill in respect of my above mobile phone.

In this connection, I have to inform you that the payment of the bill was made vide Banker’s Cheque No. 360286 dated 04.10.07 for Rs. 208.42 fvg. M/s. Vodafone which was debited at ours on 10.10.07. Banker’s Certificate dated 29.11.07 to this effect has already been sent to your office for your information and necessary action.

Further, the matter was not ended here and I again started receiving reminders compelling me to pay a meager amount of Rs. 208.42 again. I failed to understand as to why your company is demanding Rs. 208.42 again and again when the payment of the bill has been received by your Company on 10.10.07 (as per Banker’s certificate). Under these circumstances, I lodged a complaint no. 825580622 on 02.01.08 with your Company who in turn sent me an SMS assuring me to settle the issue once for all by 3.00 PM of 4th January, 2008 but nothing has been done so far till date.

In the light of the above, I once again request your goodself to please look into the matter personally and instructions may be passed on to the billing section so that I am not harassed time and again on account of payment of the bill.

Copies of the Banker’s Cheque (front and back) and Banker’s Certificate are enclosed for your ready reference.

Thanking you,

Yours faithfully,


( H.L. VERMA )
79-C Ayodhya Enclave,
Plot No. 30/2, Sector-13,
Rohini, NEW DELHI.