It is disturbing to have recieved no communication from vodafone. I have a corporate connection where I needed the VMC - Vodafone mobile connect service on my mobile. I was informed and i have the documents that the service was supposed to be a 199/- unlimited plan. I have been charged 291/- for VMC usage on my cellphone and the service was disturbed all along. I wrote to vodafone regarding this & called the customer care where my number was barred for making calls to Vodafone customer care. I request you to kindly tell me the procedure to get my number changed to a pre paid and I would be grateful for the assistance.

I have a complaint regarding my Mumbai "Vodafone" number : 91-9619947226. I hope i am not waisting my time by contacting you. I have been shifted to Mumbai Recently, i have taken a new Sim card on the name of my husband "Mr. Rajiv Manuj". I do understand that every company has to follow norms and guidelines, but i have undergone a big hustle.
It took lot of time to activate my Sim connection due to documentation. I have visited four(4) times to the Vodafone store for competing the documentation. The customer care agents never gave me the complete information for the correct documentation.
If i am not wrong, my connection was activated in the month of February 2010(you better check in your records). This is a prepaid connection. When my connection was activated, i recharged my account with Rs.222, in the middle of my usage, my connection was deactivated. when i visited to the Vodafone Store your agents told me to submit the documentation again. Which i did!! Mean time i was using my Delhi number 91-9999217708, which is on roaming from last 5-6 months due to this trouble.
Now my connection is active but when it was temporarily out of service(due to documentation formality) i Had balance of Rs. 80 in my account.
After the activation of my connection my balance is vanished. I spoke to your many agents and they never gave correct reply or some times they even ill treated me. I belong to the banking sector and i know how the system works!!
Now, i want to make complaint against all those agents. The first one is Prateek umrania. After that i visited to the Vodafone store on Church Gate where i met with Shadab- he promised me to mark a mail for my balance retrieval, which he never did! I just dont understand if they cant do anything then why do they promise to do so!
I spoke with the customer care agents on phone and wasted my 1 1/2 hour. I spoke with prateek Umrania, Raj, Ashish Kelkar and the Supervisor-Krunal deepak Shah. after listning to my problem related to my balance he disconnected the call by giving me an excuse that he cant hear me.Being a supervisor he ill treated me, which is unecceptable. i want you to take some action against him( Krunal deepak Shah). I know that u you have the recorded conversation for each agent. You can even cross check whatever i am telling you. All the Customer care agents disconnected like this which is extreamlly shamefull.
After that i visited to the Vodafone store, which is on "Fort road". There was a girl named "Usha", she told me to come some other day as she cant Handel my complaint. When i insisted her she gave me some number(which she said is a complaint number) and said my problem will be solved in 24hrs. Nothing happened later. I called Customer care and asked for my complaint number, that guy told me its a fake number, its not a compliant number.
Day before yesterday i visited to the Fort store again for making my Delhi number payment(9999217708) and i saw her, i asked about my compliant status, she told me to come on Monday so that she can take approval from her senior, which was another excuse because those stupid agents does not understand that a person can not come everyday. After i insisted her, she called her 'so called' Floor Manager- "Ratna". After listening my query, Ratna told me that she has recharged my account with Rs.100 and shortly i will receive the message for the balance received of Rs.83 WHICH I NEVER RECEIVED!!!

The primary concern is of your agents. I really dont understand which kind of services you people are providing to your customers...
Secondly, i want my money back and want to know where is it lost and why?????

Kindly, revert me that will you be able to sort out the problem or do i need to contact some other department.

A highly frustrated customer:
Jyotsna Mitra Manuj

I am dinesh bhardwaj, 9711139934. I went to vodafone store on 29/03/2010. They told me to mail to [email protected] for disconnection of my number. It was promised that my services will be disconnected by 3rd April. but It has not been done till now. I am very disappointed by all promises. I called up Irfas khan ( dont know the exact name) from retention department on 5th to enquire about why my number was not disconnected. He promised me that by next 48 hours it will be disconnected. Then I called up on 7th April. This time Tej singh from retention department appears and promises the same. Wait for next 48 hours. I do not know when the 48 hour series will end.

Can you believe it I being the corporate user is getting so much of trouble then what about the normal user? I have to move from the city and want to disconnect and pay my bill before I leave. But now I think, I should fill a lawsuit against Vodaphone as the promise of disconnection within three days in not fullfilled. What do other say about it?
I have attached the email sent by the vodafone to prove what I am saying is right. After suffering so much, I would suggest everyone to not go for any vodafone connection.


Dear Mr. Bhardwaj,

Thank you for your e-mail dated 29/03/10 regarding the deactivation of services on your Vodafone number 9711139934.


We do understand that you would like to deactivate your number 9711139934. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The Service request number for your reference is 2145316290.

We request you to kindly provide us 72 working hours to process your request. We assure you that one of our executives from the Specialized Vodafone Care Team will call you within 24 working hours to address your request. We request you to kindly keep your mobile number or alternate number active until you receive the call from Vodafone number ending with 9XXXXXX111.

We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 15/04/10 . After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address within 45 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. -108.62.

Assuring you with the best of our services at all times.


We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.


Happy to help,

Gurpinder Singh
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-9811098114/9811000009
E-mail : [email protected]
Website : www.vodafone.in

Dear Sir,
I am mohit mittal.i am a software engineer in noida.so that I don’t have enough time for my personal work. Now I am using postpaid Vodafone no. that is +919711160761 because of low network in my area.For this, I have compliant many time at customer care. I want to close my Vodafone postpaid a/c. For this, this month, I have gone for Vodafone store 15 times approx at navyug market Ghaziabad. But always they will create new problem for me. That is given below.
17 mar 2010, my father went for Vodafone store. They said”Your son has to come. For close you’re a/c”.
19 mar 2010.when I came they said”Your bill is not generated that will be 20 mar. So you have to come 21 mar”.
21 mar 2010 they said “we don’t have blanked sim”.
26 mar 2010 they said “we don’t have blanked sim”.they suggest me “you can report to customer care .that your no has been lost for that your bill will be stop”.
2 apr 2010 they said “First you have to start your services then we can close you’re Vodafone a/c”
5 apr(today) 2010 they said “we are sorry. We can close you’re a/c at next bill cycle”.
Thanks & Regards
Name- Mohit Mittal
Date- 5 apr 2010

Vodafone has the worst attitude when it comes to customers. I have been using Vodafone for 5 yrs now and the result has been very disappointing and disgusting.Vodafone had very bad network coverage in my area(bangalore).I had complained 100 times literally and had patiently waited whenever they assured of improving the network. But finally i decided to call it quits when my patience ran out, but the worst part is even after cancelling the connection, they billed on my number 9986501562 and made me pay 2000rs.Their billing system is pathetic and crap. They dont waiver when they do the mistake. I had to pay 2000rs for no reason when i had not even used the connection, for 2 months.They harass people and make them pay.They are aafter money and not providing service. I have been disgusted with their attitude and service. Never go for vodaofone connection if you are in bangalore. I am currently using AIRTEL and woiuld say that the service is 100 times better so as NETWORK. I never have network congestion problem. Whereas with voidaofne it was matter of daily woes.Please go thru your bills before u make payments, else u end up donating hard earned money to these VODAFONE people.