Dear Sir,
I Ved Parkash Sharma of 4666, Mahavir Bazar, Cloth Market, Delhi :-110006. I have Vodafone post paid connection vodafone no. 9711311751. The vodafone Company added sum of Rs. 685/- downloads charges in my bill no.0088181697 dt. 11/10/2009 for the period 11/09/2009 to 10/10/2009. But my hand handset unable for Web and GPRS. I complaind noted at Netaji Subhash Marg Daryaganj Vodafone Store. But there is no response by the execative of Vodafone Store. I request you to please help me about this matter what I do.
Thanking You
Yours faith fully
Ved Parkash Sharma
Vodafone no. 9711311751
E mail : [email protected]

I unfortunately decided to renew my contract with Vodafone and took delivery of a new Nokia 5800 phone. After about two weeks I experienced a problem hearing people through the phone and visited the local Vodafone shop for advice and assistance. They told me that they could send it away for repair but as I did not have insurance I would be without a phone until it was returned. I was disgusted that a brand new phone needed to be repaired after two weeks and expressed this to the manager. She suggested that I try and update the software from the Nokia website which may solve the problem.

The problem persisted and in fact became worse, (it had now been about 3-4 weeks since I had first taken delivery of the phone by now) so I contacted customer services at Vodafone direct. I was told that it was a Nokia problem and I needed to take the issue up with them. I explained that they (Vodafone) had supplied faulty goods and it is there responsibility to sort it out not mine. I reluctantly decided to have the phone sent for repair and borrowed a phone from a friend.

A week later, I received a text to tell me that my phone was back in store. When I went to collect it there was a letter advising me that my phone was beyond repair and they were pleased to be able to replace it with a referbished phone. I refused to accept this and again contacted Vodafone customer services. I got nowhere and seemed to be going in circles so referred the matter is to my local Council's Consumer Advice Section.

I have been with Vodafone for 7 years or so and discusted at the service I have recieved as a valued customer. I am also astounded that they thing it is acceptable that a phone that is weeks old should be repaired and when rendered irripairable, think it is acceptable tp replace it with a referbished phone. I now want to go to another provider and intend to make sure that no one I know uses Vodafone.

On the7/4/2008 Vodafone cut my mobile off, dispite paying by Direct Debit and was up to date. I also have been with Vodafone since they started. They claim i owe them £777.56, i do not, my phone bill was up to date and had not missed any payments, Breach of Contract!

My 17 year old son had been to Phones 4 u and had, what he thought was the perfect contract for him, and i had to agree. In the first 3 mounths of his billing he found that they had put him on the wrong tariff and were overchargeing him. We went back to the shop and they said that this was the contract that he sighned up for. to cut along story short, they sold him the wrong contract, which thet admited, so instead of cancelling the contract, which they would not do, they tried to offer him £100 cash back, this he refused, now not only has my son not got a contract phone, vodafone are claiming the monies from me. All this dispite keeping in contact with Vodafone and letting them know what was going on with Phones 4 U. On top of that they cut off my own mobile phone, because of that, dipite not oweing any monies with my own contract phone. I now have to start court proceeding against Both Vodafone And Phones 4 U.

my Last mail to Vodafone


Due to no Response from your side against my Mobile no. 9899996143, I m so much harrashed by Vodafone. Vodafone is a CHEAP AND WASTE Customer service including APEAL.

I decided to Close all My VODAFONE NO.s within starting week of November 09.


9899996143 Named Arun Singh Rawat
9999571688 Named Arun Singh Rawat
9999906703 Named Deepa Shama
9999561750 Named Chhavi Uppadhyay


AND will Never GO TO VODAFONE & also Suggest to Others.

WITH FINAL REGARDS,
ARUN SINGH RAWAT


On Wed, Oct 7, 2009 at 7:03 PM, ARUN SINGH RAWAT <[email protected]> wrote:


As per my mail I told you not to do correspondence to my home address. but you sent a hard copy of bill to my address.
boss why you are doing that things when i told you that i dont need that vodafone number 9899996143.
I purchased that no. in 26 aug. 2009. your executive whom i talked ansured me that it ll activate after 78 hours. but you activated the same in 07 sep. 2009 ( after 264 hour of purchasing) and after 7th sep. 2009, i visited to your store he ansured me that sim was not activated till date( i think it was 12th sep. 2009 ). and he made a refund request against that mob. no..
how can he do request when sim was activated and why he dont told me that.

these are the loose point of your worst service.

I am trying to visit Consumer Forum and let see what they do for me.
i am trying to contact your Vodafone Ombudsman ( national or international) because of not reply by nodal officer in last 9 days.

Let seeeeeee!

regards,
Arun Singh Rawat


On Fri, Oct 2, 2009 at 4:04 PM, Vodafone Care <[email protected]> wrote:

Dear Mr.Rawat,

Thank you for your email dated 29/09/09 reagrding the services on your Vodafone number 9899996143.

We sincerely regret the inconvenience caused to you.


We would like to confirm to you that we have forwarded the details of your concern to our Specialized Vodafone Care Team. We request you to kindly provide us 72 working hours to get the same checked and revert back to you with the feedback.


Assuring you with the best of our services at all times.


We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.


In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We?ll do our best to help you.


Happy to help,

Heena Iqbal
Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-9811000009/9811098114
E-mail : [email protected]
Website : www.vodafone.in


---- Original Message ----

From: [email protected]

Sent: 29-Sep-2009 18:24:12

To: [email protected]

Cc: [email protected]

Subject: Re: Refund of amount on your Vodafone mobile number 9899996143 [REF:23575319608]


As per Rule if that all are mentions in your terms and conditions column then why should your executive taken my request. was he never read the T&C.

According to T&C if i am requesting you to refund you need to close my account with immediate effect.

I declare that i am not using the no. 9899996143. I ll not take any liability against this vodafone no..


If you ll do any correspondence for this number at my address, I ll complaint against you with all proof as hard copy.

Your Executive confirmed me that due to negative verification the Number was not activated and he showed me that on PC.

I am not responsible for calls made by this number.

And i am getting the way how you refund my money back.


With Regards,

Arun Singh Rawat


On Wed, Sep 23, 2009 at 12:43 PM, Vodafone Care < [email protected]> wrote:


> Dear Mr. Rawat,

>

> Thank you for your email dated 19/09/09 regarding the refund of

> amount on your Vodafone mobile number 9899996143.

>

> We sincerely regret the delay in replying to your e-mail and the

> inconvenience caused due to misrepresented information provided to you.

>

> We value your relationship with us. We assure you that we are

> committed to provide you and all our customers with quality customer

> service

>

> We would like to confirm to you that as per our records, the

> verification has been confirmed positive for your account, and the

> services for yor Vodafone number have been activated effective 07/09/09.

>

> We would also like to confirm to you that as per the " Make your Own Plan"

> on your Vodafone number, security deposit of Rs. 500 is refundable in

> case you retain your Vodafone account for 24 months.

>

> As per the details mentioned above, we regret to state that we would

> not be able to refund the Security deposit of Rs. 500 on your postpaid

> Vodafone account prior to completion 24 months of activation of your Vodafone number.

>

>

> Assuring you with the best of our services at all the times

>

> In case you need further assistance, please do call or email us. We'll

> do our best to help you.

>

>

> Happy to help,

>

> Shweta Gursahani

>

> Vodafone Care

>

> Contact numbers

> Vodafone Care : 111 or +91-9811098110

> (Toll free from Vodafone

> mobile phones within the home network)

> Fax number : +91-9811000009/9811098114

> E-mail : [email protected]

> <http://ncrmdel-apps-pro1.vodafone.co.in:8000/OA_HTML/[email protected]>

> Website : www.vodafone.in

>

>

>

> ---- Original Message ----

> From: [email protected]

> Sent: 19-Sep-2009 16:49:01

> To: [email protected]

> Subject: Refund Request.no. 1956597062

>

> Dear Sir/Madam,

>

> I booked a Vodfone no.* 9899996143* by my name *Arun Singh Rawat* on *Aug.

> 26, 2009*.

> I made a payment of Rs. 500 to the Executive named Nevrinder Singh as said.

> My SIM no. is 30008516906.

> Due to Negative Verification SIM was not Activated till *9th Sep*. So

> I bought another I made a Request to Refund my Payment at Vodafone

> Store Situated at *Rajeev Chowk Metro Station C. P. Delhi* . He gave

> me Request no.*1956597062*.

> after

> that somebody called me that he wants to give me a vodafone gift and

> he told me that the request of refund was not done.

> but i did it before.

> how could you activate my no. after a wrong verification and my request.

> I am using another Vodafone no. 9999571688 for last 1 year.

> please revert me the status.

>

>

> With Regards,

> Arun Singh Rawat

> 9999571688

>

> This email and any attachments thereto are confidential and intended

> solely for the use of the individual or entity to whom they are addressed.

> This message contains confidential information and is intended only

> for the individual named. If you are not the intended recipient /

> named addressee you should not disseminate, distribute, reproduce or copy this e-mail.

> Please notify the sender immediately by e-mail if you have received

> this e-mail by mistake and delete this e-mail from your system. If you

> are not the intended recipient you are notified that disclosing,

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> of this information is strictly prohibited. Please further note that

> transmission cannot be guaranteed to be secure or error-free".

>

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

Vodafone provided worst service I have ever seen. They don't care for the existing customer. If you are going to get a new connection, please think again and again. They will talk very nicely with the new customer. I am not able to make call to Vodafone newly launched number starting with 80 and I was told that lot of customer are facing this problem since last days and you will have to wait for another 2-3 days. Customer care (111) will tell you something and service centre in koramangala, Bangalore will provide you irrelevent information. Service center will be happy to assist you if you are going for new connection otherwise they will always say wait for 2-3 days no matter what is your problem. I was also having earlier problem with GPRS activation for which I had to wait for 10-12 days. everytime they told to wait for 3 days and the same thing were told after 3 days. I am fed up with their kind of services.