Dear Sir,

I have a prepaid connection in the name of Gopal Kumar (mob no. 9780138690). Firstly, I have got sms on 10.11.08 from 56789 (from your side) "your subscription to MCI has been activated. Thank You!" and my account was debited by Rs. 30/-, but I have never requested for this service and never received a call from your side which you usually do for marketing purpose. After that, I called customer care and talked to your executive to deactivate this service. Executive told me to send sms which he sent to me & the same was received by me {"CAN MCI" to send to your toll free No.i.e 144}. That executive assured me, after sending this message this service will be deactivated and wrongly debited amount will be credited. I have done exactly what Executive told me. After that I got a sms from 144 “Your request has been received”. By doing all this till date my account was not credited from your side. Then again on 13.11.08, I got same sms from your side “"your subscription to MCI has been activated. Thank You!" & again my account was debited by Rs. 30/-. Then I again call your customer care & your executive suggested me to do the same thing which I have done earlier.After doing that I got two sms from your side :- 1. “Hello ! Apki Vodafone MCI_Final band karne ki request hume prapt ho chuki hai. Yeh seva 24 ghanton mein band kar di jayegi.” 2.” Hello! Your MCI Alerts service has been deactivated. By doing all the necessary steps which your executive told me Till date my account was not credited from your side. Again on 14.11.08, I have faced same problem from your side & again my account was debited by Rs. 30/-. Can u please tell me what the hell u people are doing there by harassing me? All the time when I called up, your executive told me that our system is busy, some technical problem is there, Call us after sometime. I am fed-up with your services. Now, I am planning to disconnect my connection. I think you people have more customers that’s why your services are becoming poorer. You don’t care to retain old customers. Please do the necessary action on priority. Again, I request you to please credit all my money at the earliest. Otherwise, I will have to go to the Consumer Forum.

Gopal Kumar
Asstt. Manager
State Bank of Patiala
Zonal Office, Bathinda Punjab-151001
Mob: 9780138690

V.K.Sethi G-39, Sector 25,
# 9899876823 Jal Vayu Vihar
NOIDA-201301(UP)
VKS/VODAFONE 06.09.08



VODAFONE PREPAID MOBILE - FRAUD ON CUSTOMERS

Dear Sir,

Very humbly, I wish to bring to your kind notice a serious fraud being perpetrated by mobile telephone service provider VODAFONE on its customers. The facts of the case are as follows.

1. I have a prepaid mobile connection no. 9899876823 for the past few years.

2. In May 2007, I observed that a sum of Rs.30 was deducted from my a/c. On enquiries, I got to know that this deduction was on account of “Astro Service” that I had activated on my phone. Since no such service was ever activated by me, I contacted the Hutch care. Their executive, on checking up its records, confirmed that no such service is active on my phone. However they refused to refund my amount & advised canceling this service at my end which I promptly did. However the deductions continued.

3. Although I do not have records of my complaints before Jan 2008, I am providing details of some of the complaints since then for your kind reference.
i. 854261578 dated 23.01.2008
ii. 812806940 / 29.01.2008
iii. 5678029 / 31.01.2008
iv. 89811233 / 23.02.2008
v. 901216034 / 25.02.2008
vi. 1135624978/21.07.2008
vii 1214546766/01.09.2008

4. It is pertinent to mention here, that although I never ever activated this service, the amounts of Rs.30 pm have repeatedly been deducted from my a/c. I have again & again cancelled this service (on Vodafone executive’s advice) & still the amounts continue to be deducted.

5. My repeated enquiries with Vodafone on Hutch Care/Internet have yielded no positive response. The call centre executives on hearing the problem, put the caller on hold for as much as 30minutes & then hang up, giving us the impression that they know of the fraud but do not want to provide a solution. In the latest case, another Rs. 30 was deducted around 20.08.08, & the enquiry revealed that although “Astro Service” was de activated in May 2008, another service “Vodafone Astro Alerts” had become active & hence the deduction. It is important to note that this sum is being deducted even though there is insufficient balance in the pre paid a/c to support this and although all calls are discontinued because of low balance.

6. As a result, every time my a/c is charged, the same gets deducted in the guise of some or the other service which I have never activated, never used & for which I have never received a service. Earlier I used to get a message on deducting this amount, but now even this message has stopped coming but the deductions continue.

7. This confirms my worst fears that there is an organized fraud on customers to deduct their a/c, without their consent or knowledge to make un due & fraudulent gains for the Vodafone company. Please also note that to de activate this service, the customer is required to dial a special number & then is guided by a lengthy computerized voice & charged at an astronomical Rs. 6 per minute wherein the customer is engaged in a lengthy conversation ( all paid for) & then it abruptly gets disconnected before the service is deactivated.

8. My repeated requests to give me contact details of Senior Management for addressing this issue were not successful. On 01.09.08 (1730 hrs), I spoke to executive SANDEEP followed by floor Supervisor PRANAY & then floor manager SAMIR KHURANA, who refused to give me contact details of senior management. After threatening to approach the Consumer Court, he gave me the ID as [email protected] and then hung up. This I realized later was the ID of Airtel Chief & perhaps was done willfully to shake me off. I understand this was a recorded conversation & can also be cross checked.

9. The customer’s helplessness in changing the service provider without changing the mobile telephone number due to lack of number portability regime is being taken advantage of by Vodafone. I now understand from some of my friends that that they too have been victims of similar frauds in the past. You would appreciate that having tried all means to rectify this problem, I am now at the end of my patience & am suffering both due to non availability of my phone as well as un authorized deductions.

10. I would therefore request you to take up the matter with VODAFONE to rectify the following in the larger interest of customer fraternity.
a. Stop the fraud forthwith.
b. Refund all amounts deduced from my a/c immediately.
c. Provide contact details (telephone/Email ID)of senior management personnel for addressing such concerns in the future.


With warmest regards & thanking you in anticipation,

Yours sincerely,


(V. K. Sethi)

The problem is about network. On regular complains the problem is not solved. The area i am talking about is naya ganj, kanpur. The network here was excellent about 20 days back but now the conditions are going from worse to worst. It is more or less impossible to receive or make call. if by mistake connected it is not possible to talk. The executive who visited Mobile no. 9792100306 didn't check the network and returned from outside.

(IT CONTAINS NUMBER AND NOT THE NAME AS THE EXECUTIVE REFUSED TO TELL THE NAME).

If now solution is made then we would have to surrender the connection. We includes about 30 to 40 connections from one building (basement, 1st floor 2 nd floor).

Mr. Manager,
I am asubscriber of Voda and, my cell no is 9764-013497.
I just want you to help me to stop getting ALL NONSENCE AND DISTURBING SMS/CALLS routing through your net work.
I am serious and sick and tired of receiving every day these bogus calls/sms.
I am using your net work by paying not to listen and see your business interest. It is absolutely my PEROGATIVE.
I want to see that the appropriate action is taken immediately, without offering any excuses.
Thanking you.
Yours sincerely,
Debashis Sen Roy
C/O Hotel Supreme-Business Class, Goa.

Vodafone - the worst service provider, I just opted for a prepaid connection and it required me to submit some documents and I submitted once at the time of taking the connection and again I was called saying it was not submitted again I submitted and now my outgoing has been deactivated when I contacted their customer care they said they can not take any action and I need to visit the voodafone outlet again.

With the above I want to depict how pathetic is the service, they do not have coordination with their own vadofone store, they just play around with the customers' emotions and efforts. There has been several instance which I ignored. But this time I will put all the efforts to make them feel there fault and imbalanced service.

They make us feel none. I am thinking of suing vadofone. Please people we need to take a stand because it will continue and again our economic will be dominated by such private service provider.

Thanks,
Akhil.