Vodafone Reviews
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July 9, 2008
cancelation of funmobile seervice
hai i am not registered in fun mobile.com.but still my money is going for registration.i dont know why..I dont want this service aswell.would u mind to remove this from my number please..my number is 0872952005.
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July 8, 2008
Executive are using rubbish words
Customer executives are using very rubbish words if we ask 2, 3 times they are not responding well!
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July 2, 2008
Poor Customer Service
I'm a customer for Vodafone for more than 7 years, a bonus program is launched for customers' corporate lines (Vodafone One), which unfortunately I'm one of them, I've been contacted by the customer service to inform me about the addition of free points on March 08, I've confirmed with them about my balance for more than once in that call, just to make sure... but I've been shocked on April when I called to redeem my points, I've been told that I don't have these points and that they will check, after checking they informed me that this is a mistake and it will not happen again, after of course confirming that the balance I have is the same as I was informed on March. Again in May as I waited for correcting the mistake I've been informed of, I found that nothing changed, again calling the customer service and asking for a supervisor to explain, he answered with great apologies for about 4-5 calls wasted for such a very simple problem and again confirming from a supervisor my balance and last in June where I have been promised to use my free points at that time in order to take their time to correct the mistake, I find that nothing happened, calling again the same supervisor, he answered that he doesn't remember anything and this is not true and there is no call record available (which is my only thing to prove my rights for the points), I was answered by a very strange way as I was wasting his time and this is what I have to accept, really hooray Vodafone Egypt!!!
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June 19, 2008
Customer executive Zahir threaten me
I am from India, Gujarat. I was not getting help from customer executive of vodafone staff. So I had collect mail ids from their public viewable content page and send mail to authority. Regarding that Mr. Zahir from Gujarat call me on my cell phone and threaten me.
Even I had try to contact their authorities but not a single person entertain it. So be aware of Vodafone.
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June 19, 2008
Weak signal in indoors
Very BAD network coverage area in City like Bangalore also. Phone gets disconnected in Indoors. Number of signal towers are few. Vodafone have no concern over the complaints made. Very nonprofessionals. Complaint was taken to rectify the signal strength and a buffer time of 10 days. They have written the report that the Customer is informed regarding the complaint and the problem will be rectified at the end of 2008. But none of the Vodafone people have informed me. Personally I had to call to follow up with the status.
The Customer Care cannot be reached easily. After approx 2 years of usage, I prefer to disconnect the connection.
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June 12, 2008
Late text causes parking fine
On 28/4/08 I parked my car in Westminster and sent a text on my company phone to pay for parking. This was at 8.15am. By 8.30 I had not received a reply so resent the text. By this time I was late for a meeting so had to leave the car. On my return I found I had received a parking fine (PCN) at 8.40am. I rang Westminster council, and they said they did not receive the text until 9.35am. The woman I spoke to said that a lot of Vodafone customers had received PCNs that morning. Obviously Vodafone were having problems.
I challenged the PCN, but they said the PCN had to be paid. So I have e-mailed Vodafone twice to find out if I can recoup the cost of the fine from them. So far they have not replied. I don't see why I should be saddled with an £80 fine, when the fault lay with someone else.
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June 7, 2008
Illegal fine from Vodafone
I have signed a contract with vodafone for internet. I waited around a month for service delivery, as there were numerous technical problems, which vodafone was unable to cope with. Every time I had to call vodafone customer service (and of course pay for the connection!!!), eventually they managed to fix everything and I became a happy owner of internet connection. Till last week - I have received a letter calling me to pay 80 euros fine because I was late with bill payment - I was late 3 DAYS. The letter was not sent by vodafone, but intrum justitia nederland BV (!), I paid the fine, but still I keep receiving bills from them - the last one for 120 euros. In Vodafone they told me that apparently they HAVE FORGOTTEN TO INFORM intrum justitia that our payment is on order now. How can it be that they communicate so well if it concerns fines for customers, but they cannot inform them that they received the money from me??? Customers of Vodafone HAVE NO PROTECTION - THEY CAN BE CHARGED FOR UNREASONABLE AMOUNTS OF MONEY JUST BECAUSE VODAFONE HAS THAT FANTASY! I will send an offical complaint to Vodafone, but still I want to share that experience with potential customers of Vodafone - think twice before you decide to sign a contract with them!!!
EURO 08.
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May 28, 2008
Bad technical support and verry bad behaved
i have a problem with my vodafone prepaid conection. last 1weak i can't send any masage. my masage sending facility barred by vodafone. i have complain again & again but they are unable to give any solution to me.
vodafone have coustomer care executive, name "SOUMAYA" who has miss guide & miss behave with me.
My Name : SANTANU DEY
MY Vodafone no. : 9830572625
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May 16, 2008
Fraudulent behavior and disinformation!
Here is my story. In February 2008, I decided to get a new phone which would better fit my business and personal needs. It is a Blackberry Curve 8310. At that moment, my mobile provider did not have the phone. I decided to switch to Vodafone since they had the phone and it was important for me to have it. In the meantime, while I signed over the phone a contract with Vodafone, T-mobile started selling the phone as well. It was in my interest to switch back to T-mobile now since the phone and the service was offered at a better rate. Acting timely, I called Vodafone within a week after I received the new Blackberry and informed them about my cancellation decision. Separately, I sent them the phone back and all the documentation they required to cancel the contract. My cancellation hassle started on March 9. I called them infinitely many times and still by today, May 16 (yest after more than 2 months) Vodafone does not want to release my number. I have been given infinitively many reasons and promises that this will be dealt with as soon as possible but by this moment, it has not happened.
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May 10, 2008
20 Rs tariff
Sir me Rajesh kumar and my phone no. is 9811875271 I got 50 bonus minute in recharge of 100Rs/month I had 105 bonus minutes but when i recharge 20 apane minutes tariff.After that my day time bonus minute convert into late night (10pm to 8 am )apane minute.So now I have 205 bonus minute which is not useful to me and I am unable to further 100 rupee recharge because its bonus minutes again converta into late night bonus minutes.
So cancil my 20 rupees traiff you keep yours apane minutes and return my 105 day time bonus minutes.Make hurry .i am feeling that I am cheated by your this scheme please inform me as early as possible otherwise I take my further action."IT MAY BE CONSUMER COURT "
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