I HAD BOUGHT A PRE-PAID VOUCHER FOR RS 299/- ON JANUARY'08 FOR REDUCING THE CALL RATE CHARGES. IT WAS REJECTED AS THE VALIDITY HAD EXPIRED.
THEN I FILLED UP THE FORMS FOR CREDITING THE AMOUNT AS TALK VALUE TO MY EXISTING ACCOUNT(9830355458).
TILL DATE (24/04/2008) THERE IS NO RESPONSE FROM VODAFONE -KOLKATA OFFICE.
PLZ HELP ME.

Hello,

You all don’t even deserve a Hello….but I’m saying it out of courtesy.

Your catch line says HAPPY TO HELP. But let me tell you what, helping a customer is the last thing that Vodafone agents will ever do they don’t even talk properly to the customers.

Vodafone agents are the rudest I have come across in a long time with my association with most of the cellular providers. The case is for today when I called in your customer care number for help regarding the GPRS services.

First of all before activating the service I was clearly informed that there will be two plans one is for 49/mth and other one with no rental and I opted for the no rental plan, the services got activated in the evening and as I called in for certain queries I was informed that I have been billed for GPRS, which shudnt have been the case on the other hand the agent zoheb or shoaib it wasn’t very clear what his name was but he was rude upto the core, when I told him I wanted to speak to a supervisor he told me “we don’t have one right now” if that is the case that you all don’t have an supervisor in the night then whom do the agents refer to if they have any queries or a problem they wouldn’t be able to handle on a call.

Vodafone is offering the most pathetic service and the most unprofessional and untrained agents ever, Vodafone can feel free to contact me if they want some help regarding training their agents on telephone etiquettes and to learn as in how to do proper customer service.

I have two post paid numbers with Vodafone and when I said it to the agent that would like to cancel the numbers he says yes you can surely do that and please call up in the morning to that.

I am forwarding an copy of this to all the people I know including the ones in Vodafone like Mr.Rajneesh Singh, Mrs.kamal bajwa and others.

I will make it a point that at least my circle gets rid of Vodafone.




Thanks and Regards

Sahil Shaikh
(Sr. VnA & Process Trainer)

Ext : 474
Cell : 9930950384
E-Mail : [email protected]

Unicorn Infoservices Pvt Ltd
Plot 5/4, Ground Floor,
Mirchandani Business Park,
Off Andheri-Kurla Road,
Saki Naka, Mumbai - 400 072
Tel : +91-22-67734444.

19th April 2008

Subject:- Non-activation of ACT ONE plan.

Reference to My Mobile No.9988849367. I am using this number last 9 months. 2 months ago I have recharged with Rs. 299/- and got lifetime validity. As on 25/4/2008 I have send a Sms for local call @ One Rupees. But scheme is not activated. Then I have re-send the Sms as on 5/4/2008 9.15 am. Then I call to customer care they told me we have not received any request from your side. Then I have re-send Sms as on 9/4/2008 7.26 am. But after doing all efforts the scheme is not activated. I made several calls to customer care as on 14/4/2008. I have talked with Miss Jatinder Kaur, Mr. Sunil & two another persons but have hold my calls for long time and could not do any thing and call was disconnected all times. After some time I have received a sms from your side “Hello your service registration is 973212820, we shall respond your query by 18th April 2008 6.00 pm” My problem is not solved yet. I am very upset and unhappy. Tell me one thing what mistake I have done to Purchase a connection from Vodafone Company. I am using another numbers from Spice and Airtel but I have no compliant from them. You are ordered to solve this problem and refund my all money deducted by your company above charged at local calls. Other wise i made your complaint to media as well as to your company’s directors.

I wise in the light to above you will solve this problem at the earliest. This number is at my residence if you want any clarification then you will call before 8.00 am and after 8.00 pm. If you have no problem then calls me on 98550-34442.

Amit Kumar
14727 St.No.11,
Bhagwan Nagar, Dhoelwal Chowk
Ludhiana
E-mail:- [email protected]
98550-34442
98551-34442
99888-49367 ®

was using a number-9873928791. This was originally a TAP connection (a connection given to company employees that comes along with certain benefits) given by the previous company I was working for. However this number has no STD pack. Hence I opted for an STD pack and paid the required additional amount to Vodafone to get the STD benefit. When I left the company, the TAP connection with all the benefits were removed, but I was assured by the Vodafone rep in the company and by Vodafone shop at Anzal plaza in new delhi, that the STD pack would remain. However, I was shocked to receive a huge bill at the end of the month and called Vodafone care immediately. They told me that the STD pack has been removed. I asked them why and how come I was not informed about it, but as usual, the customer service person has no answer or any solution and kept on repeating that the STD pack has been deactivated and hence the huge bill. I asked to speak to the supervisor, and after holding for 30 minutes I end up speaking to a supervisor who sounded like a recorded machine. I am really pissed and feel so cheated.

Vodafone sales rep offered me a three month free trial to use a line and test it out since I was a mobinil loyal customer. He offered me the same number I had with mobinil. after the three month were finished I informed the vodafone customer care service that I want to cancel the line. To my astonishment she informed me that it was a one year contract and that I wasn't allowed to cancel it and that I will be charged a monthly fee. I told her that it was a trial . she informed me that the contract I signed stated that I went into agreement for a whole year.

What is funny is that you can't go beyond the inexperienced operator to report a complaint and they don't have a website which you can send a complaint to be reviewed by mangers. I guess they know they are in the wrong and don't want to hear about it.