Vodafone Reviews
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VVS TULASIRAM THOTA
May 5, 2011
Irresponsible Customer Care
Vodafone Customer Care Agents are laying to customers. They are informing customers that they lodged the complaints with out lodging. They are making fools the customers. They even did not respond to the customers.
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mdmurugesan
May 4, 2011
prepaid balance deduction
Please help my friends
Sub: prepaid balance deduction
I am using Vodafone for the past one month on 2/5/2011, I have recharge my mobile number with 100 top up and for internet I have recharged this with 123 at the same time recharged massage was received on my mobile about the recharge and my recharge was successful but on 3/05/2011 I am having minus 20 balance on my mobile, I asked this about customer care, on first time one man told that you have used Vodafone mobile for using internet browsing but you have to use Vodafone live to asses internet, and on next time I called to customer care the next fellow told me that it is an mistake the money will be credited to you in 24 hours, after that he connected the phone line to internet assistant he told me some setting I have set to that, and after that I recharged my mobile with 100 but on 4/5/2011 my account balance was minus 4
Now only one thing I want to know Vodafone is only one company in India or
1) Vodafone live
2) Vodafone Live
3) Vodafone mobile
4) Vodafone India
In what setting I have to access internet by a single company even though I have recharge with 98, 123 buster pack for internet
M.D.Murugesan
9994240664
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Sudipta Saha
April 28, 2011
MNP
I tried to switchover to Vodafone through MNP from Tata Indicom and went to Shyambazar Vodafone Store [+913325434758] on 2/4/11 and as guided by them, I sent necessary msg from my Tata phone. On 4/4/11, I filled up the form with all necessary documents from that Vodafone store and they issued me SIM card and told me that, within 7 days my Tata Indicom line would be deactivated and then I have to go for my suitable plan with Vodafone. As it was not disconnected, 1st I went to Tata Indicom Store and was informed that, new service provider has to sent sms to them for deactivation. Then I went again on that store on 21/04/11 and when enquired about this, casually they told they have missed to take proper step from their end and that's why line was not deactivated. Then they told me that, now they would take the necessary step. I then enquired 3 times and they told me 3 different stories each time. While enquired with Vodafone Customer Care, they informed me that system showing pending. After that when enquired again with that store, they simply told to start it again from the begining. These people are so casual and even did not get shame to telling such things to their customers and moreover, they forgot what stories they said earlier to the same customer. And their slogan is "Happy to help" !!!
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shakeel ahmad
April 19, 2011
pathetic customer service
hiiii...my name is Taufiq ahmad, mob. no. is +919999964282 yesterday 18th of apr i got a msg regarding vodafone superweek, i activated it or while following all turms and conditions i used this service that was absolutely free, even after when i checked my account i saw my bal was in (-), i dailled 198 to complaint it was around 4:00pm 1st ms. kavita picked up the cal i share all that and and she was aggree then that my bal was diducted wrongly, she commited to me refund my bal and said she had frward a request and gv me a request no. but i did not get any cnfrmation sms and i called up agn to 198 and this time a guy picked the cal i agn share all that and he put me on hold, i had been holding since around 15 mnts and then my call was discncted without gv me any info, i called up agn on same no. this time mr. rajiv picked my cal i agn shared all and gv that request no. that i got frm ms kavita and then he gv me info that there was no request for my no. then i came to know that it was a fake request no. i asked him to take my complaint but he didnt take any complaint regarding that and i asked to transfer my call to his senior he put me on hold and came back and said all senior were in a meeting said there was no senior available on the floor...i asked imphased on him to transfer my call to senior agn and then he put me on hold and did not come back i waited for 30 mnts but due to no respons i disconnected my call myslf. and in all this conversation the language, and tone of this guy was really pathetic, was irriatating...
and now i'm very disapointed with vodafone customer srvice... and i'm gonna chnge my service provider..
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darkS
March 29, 2011
Fraud
I'm a Vodafone prepay customer and I registered for Vodafone 360 last summer which has a 100mb download limit.
A few days ago after topping up by €20, I downloaded 67mb and I suddenly had no credit left. They had overcharged me.
I rang up and (after 15 minutes wait) they had the nerve to tell me that I had never been registered with Vodafone 360 and that they had been charging me 99 cent for the past few months.
I don't count my pennies so I wasn't aware that they were overcharging me. When I registered last summer I checked over the next month or two to see if I was being charged the correct 12 cent rate and I was. So I never thought to check again. I didn't realise Vodafone were fraudulent. Somehow I got removed from the Vodafone 360 plan and they say they have no records of me ever being on it which is absolutely ridiculous and a complete joke.
I spoke to several people in the call centre including the manager (I rang several times just incase it was the incompetence of the person on the phone) and they all told me the same thing. Their system only records charges for the past 3 months so they cannot see the same 12 cent that I saw coming out of my credit for the few months after I registered. They also told me their system records any changes to accounts on their system and that if I had registered for VF360 that they would be able to see that change.
TBH the vodafone website is the most poorly developed website I have ever come across and I'm an experienced web developer so I know what I'm talking about. I gave up on trying to top-up via their website over a year ago because it worked every 1 out of 20 tries. Right now, they have so many links on the website don't even work. You also get these error pages frequently while just browsing through the site. Their system is barely hanging together and they are trying to tell me that they are 100% positive that their system would record it if I was put on VF360. Well... I WAS on VF360 and NO your system DID NOT record it!!! Even when I registered for VF360, the shop told me to register online, but that didn't work, it just gave errors so I had to ring up and get a guy to do it. The guy actually told me that I was supposed to ring up so I'm not sure why the shop and website were telling me to register for VF360 online.
VF have been overcharging me for the past few months, recently stole 20 euro from me, removed me from VF360 without notifying me, tell me that I've never been on VF360 because their system says so, refuse to reimburse me and have the nerve to claim that their system is 100% correct when it's blatantly obvious that it's a load of rubbish.
I hope this gives potential customers a view of what they are really like.
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hasibur rehman
March 29, 2011
duplicate SIM not provided by vodafone
To,
Miss Sushma khanna
Nodal Officer
Vodafone Essar company
NCR Region Delhi
Subject- duplicate SIM not provided by Vodafone centre sector- 18 Noida (U.P)
Dear sir,
I am a subscriber of vodafone prepaid mobile no.9711921481 for NCR circle since 2008, I have lost my mobile on 13/2/2011 in Agra, I informed in area police station and recieved a copy of said FIR, I visited Vodafone centre sector-18 noida on dated 16/2/2011 to attain duplicate SIM, I had FIR copy, pan card copy, ration card copy SBI securities statement, Company ID card, they have not entertain me to provide duplicate SIM, they refused to accept all concerned document, although I am working in Technip company, which is preferred company in vodafone to provide special offer plans in postpaid in these days.
my home town is Agra, i could not arrange bank statement & other document to vodafone centre sector-18 noida, later I arranged bank statement and reached to vodofone center sector-18 noida on 07/3/2011 then they told me your FIR time which is 15 days has been expired to recieve a duplicate SIM, I argued with floor supervisor for harrasement, when i visited first time on dated 13/2/2011 they have not informed me to arrange required document within 15 days otherwise your FIR will unacceptable, now I am very much disappointed with bad behaviour, later on 09/03/2011 again I reached to another Vodafone centre in sector-12 noida for duplicate sim but there is no hope for me, I am really disappointed from Vodafone centre sector-18 employees, vodofone center sector-18 noida has untrained, unprofessional staff, there is untrained incapable girls employees, that kind of behave will not stop to go with portability anyway this kind of professional response is very cheap from company like vodafone, Is it legal to go again FIR which is already registered in police station, 2 times FIR required for same thing it is legally not possible,
Is there any hope from vodafone to call me for duplicate sim, still I could not get duplicate SIM
Subscriber/complainent
Dated-25/03/2011 Hasibur Rehman
vodafone mobile no.9711921481
land line no.0120-430576
other mobile no. 9289296789
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Dr K Chaudhry
March 21, 2011
Soliciting global boycott of Vodafone - Fires twice at Indian constitution in two hours!
21 March 2011 13:32:54 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919654968226 Art Point 9654448100
21 March 2011 11:56:51 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919654968226 SMSCaster.com
15 March 2011 19:14:04 : SMS received from Vodafone Chennai Message Center 9884005444 Clip +918939569159 webchennai.com 9840787171
22 October 2010 12:34:55 : SMS received from Vodafone Chennai Message Center Message Center 9884005444 Clip +918939180325 04425982110
28 October 2010 10:13:13 : SMS received from Vodafone Chennai Message Center Message Center 9884005444 Clip +918939421398 Dr Batra SMS 58888
09 March 2011 18:08:29 : SMS received from Vodafone Mumbai Message Center 9820405517 Clip VM-ICICIPRU SMS 56767
11 October 2010 15:58:48 : SMS received from Vodafone Delhi Message Center Message Center 9811009998 Clip +919582408531 9560250606
06 August 2010 18:19:22 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919873395195 9910594008 Save Electricity
03 August 2010 10:00:36 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919953838405 9136753228 www.ashokastrology.com
02 August 2010 11:18:48 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919654920067 9891671680 Safe Packers
02 August 2010 11:20:01 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +919654920067 9891671680 Safe Packers
19 July 2010 10:47:27 : SMS received from Vodfone Delhi Message Center 9811009998 Clip +917838020536 9990444220 AC POWER SAVER
16 July 2010 13:09:06 : SMS received from Vodfone Delhi Message Center 9811009998 Clip +917838247193 9210614430 SAUNA SLIM
09 July 2010 17:36:28 : SMS received from Vodafone Delhi Message Center 9811009998 Clip +9178388860686 9999995481-82-83
02 July 2010 12:17:24 : SMS received from Vodafone Tamil Nadu Message Center 98430000040 Clip +919943889269 9585500291 9585500292 www.smareal.com
29 June 2010 12:18:22 : SMS received from Vodafone Tamil Nadu Message Center 98430000040 Clip +919943889269 9585500291 9585500292 www.smareal.com
01 July 2010 13:49:10 : SMS received from Vodafone Tamil Nadu Message Center 98430000040 Clip +919943889269 9585500291 9585500292 www.smareal.com
13 May 2010 13:38 Call received from Vodafone Delhi 9582969627 Investors Forum India
13 May 2010 16:58:40 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919711790370 9250661201
07 May 2010 11:14:15 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919654775243 9711327498
08 May 2010 17:09 Call received from Vodafone Delhi 9999931588 Kotak Life Insurance
28 April 2010 16:49:12 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919654064108 Reliance Broadband 9312888443
10 April 2010 12:37:38 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919711827002 Daftarbabu A Liaison 65651111 9810663003
04 April 2010 22:55:29 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919711790669 Garg Properties 9212284222
04 April 2010 10:51:13 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : +919654064108 Reliance Broadband 9312888443
01 April 2010 19:19:52 : SMS received from Vodafone Delhi Center 9811009998 Clip : +919953879213 9873360018
02 April 2010 14:32:37 : SMS received from Vodafone Bihar Center 9709099990 Clip : +919570868147 Brightway Tutorials 9582241448
11 March 2010 14:47:40 : SMS received from Vodafone Delhi Center 9811009998 Clip : 919899248588 Anurag Aggarwal Institute 9910271776
26 February 2010 15:10:13 : SMS received from Vodafone Delhi Center 9811009998 Clip : 919711802202 9210595252 64546666
12 February 2010 12:42:07 : SMS received from Vodafone Delhi Center 9811009998 Clip : 919582238626 9310657857 9278413163
03 February 2010 11:41:18 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : 919999044916 9891097539
01 February 2010 16:50:19 : SMS received from Vodafone Delhi Message Center 9811009998 Clip : 919711827002 Hi-Tech Architects 9873080011
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md anwar
March 14, 2011
TD GOODNEWS
my mame is:-md tamijuddin
s/o md salauddin
at bhagat singh chowk lalbahg darbhanga 846004
bihar {india}
TD GOODNEWS my mobile no is won 2 milion us dollars
my prize contacat DR MARK JUDE
my mobile no. is 9709712457
my account no.is 20041066667
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Pritam Nag
March 14, 2011
Callertune not activeted
I have set the caller tune. But it was not activeted. So i asked at customer care two times. Then also they didn't work for this. After that i deactivated it, and again after 1 days again try to activate it then also i got the confirmation message that callertune has been set but when i checked it it was not activated. Again I call at customer care they said it will take 24 hrs. Is this kind of service they provide? Really i was very upset with the callertune service of Vodafone.
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LOVEtyagi
March 11, 2011
all call detail
plz sent me my vodafone no-95361036 all call detail incoming and outgoing call detail 20 feb2011 to 10-mar 2011 till on my e-mail id [email protected] |
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