Hi,
I have requested for disconnecting my Vodafone connection in August. After lot of follow up and hassel, i got the connection disconnected and settled all the balance amount. The very next month i got a bill even without making a single call for Rs 345. I did a follow up and after lot of e mail exchanges, they agreed to refund Rs.189. Again the next month i got another bill for Rs.145. When i asked them they sad they will stop send ing the e-mail. Now again this month they did not send an e-mail but sent a paper statement for Rs.145 and deducted from my Bank account directly. I did not get refunded for the said amount and on top of it getting billed for a disconnected connection.
This is a causing me distress and am not able to get rid of Vodafone harassment whatever i try doing.
Please let me know how to proceed with this matter.
Suneetha

1 and half year before I was using Vodafone number (9923371142). In Jan 2009 Vodafone charged me Rs. 200 extra for downloading some pictures by using mobile internet while I never downloaded any such pictures or something. When I enquired about this in customer care, they told me that as this is appearing in your bill means you have to pay that amount. I didn’t pay that extra amount that time and Vodafone disconnected my mobile connection. As Vodafone disconnected my service I didn't pay outstanding amount too. But now some person from Vodafone (Vikas Bansal 09818873639/08860735847) is calling me and threatening me over the phone using abusive language and asking me to pay the bill.

Apart from this, same way Vodafone charged me Rs.100 extra for my other mobile (9923370928) recently. I sent 3 mails to [email protected] to resolve the issue, but till date I have not received any single reply from them.

Hello sir

I am using the vodafone connection from past 18 months the num is n+919538453006.
My out going calls has been barred from past 25 days. Even after the submission of Id proof nd address proof in the Rajajari nagar Vodefone store on 12/10/2010. I mam tired of calling costumer care from 24days they all use to say that it will get activated within 24hrs I m not getting when tat 24hrs will get over to vodafone company. it's already 25 days passed away.. last night also i have called up costumer care at 1am. i Spock to Mr Manjunath he gave me the complete register no 110944217 And said the same thing what all the executives use to say from past 25days within morning it Will get activated.. still sun has not rised for him i think.. If it complete wont be solved till tonight I am dam sure I take A legal Action against This issue... I WILL TAKE THIS ISSUE TO MEDIA ALSO
I CANT CALL TO MY FAMILY TO WISH HAPPY DIWALI ALSO I M DIRECTLY BLAMING VODAFONE COMPANY FOR THIS
I HAVE NEVER SEEN THE WORST SERVICE LIKE VODAFONE COMPANY IS GIVING NOW A DAYS


FRIENDS IF YOU ARE THING TO BUY A CONNECTION THE PLEASE DON'T SELECT VODAFONE IT'S A HUMBLE REQUEST

Dear Sir or Madam,

I am a retired official from State Bank of India and a subscriber of Vodafone mobile. Since last 4 days I am receiving repeated SMS and unsolicited calls from Vodafone Customer Care to submit filled in Application Form, 4 photographs, Address proof and Photo identity to their Store. Whenever I try to call any number they interrupt me and are not ready to hear my problem. When I told them that I have already submitted all the documents and photograph, they assured me that persons from Vodafone will come to my residence to verify those documents. I replied them it is OK and I will show the visiting officials all the original documents.

But surprisingly today morning they blocked all my outgoing calls. After my repeated requests they are not allowing me to register a complaint with them or call their Nodal Officer at Guwahati to solve the problem. Instead of verifying my submitted documents they are harassing me. I have checked the DoT Circular No.1-34/2006-VI (Pt I) dated 30-09-2009 regarding Re-Verification of Mobile Subscribers. Nowhere is it written to harass the genuine customers. I am not a foreigner or a criminal. I have over 22 years service and State Bank of India and have good academic records. Why the pensioners or retired persons are treated like criminals by Vodafone. This is a clear instance of atrocity and deficiency in service which Vodafone is doing in the name of DoT guidelines. Every time they are telling that calls are interrupted by DoT and not by Vodafone. They are only doing what DoT is instructing them to do. They feel very sorry for the harassment of customers due to DoT guidelines. Other mobile service providers like BSNL is not harassing its customers as Vodafone is doing.

I like to mention that I am maintaining Bank accounts for many years; but the Banks never asked me to submit Account Opening Application, Photo, Address Proof or ID proofs for the second time. I am filing Income-Tax Returns for many years; but the Income=Tax Department never asked me to file the returns twice. I am shocked on this customer unfriendly and unprofessional behavior of Vodafone Customer Care. Some strict actions should be taken against such service provider.

I shall be grateful if you kindly look into the matter and save the genuine customers from harassment, mental agony and financial loss due to non-availability of essential mobile service to its registered subscribers. Also please initiate appropriate against the erring mobile service providers who are harassing the genuine Indians and Pensioners.

Thank you for your time. I look forward to hearing from you,

Regards and best wishes,

Yours sincerely,
Abdul Mannan Barbhuiya,
House of Wahab Mazumder,
Ground Floor, Near Ghaniala Masjid,
Silchar 788002, Assam.

Email: [email protected]
Phone: +91-3842-261661
Mobile: +91-9706170713

hello sir
my name is satya nand prasad. i live at kolkata. i m doing the work at outbound process in vodafone, i m satisfy this job.but some matter are not good. where i m doing the job here not any weak off the national holiday.if any month has 4-5 weaks then i had to do the work at sunday. that is not fare.
sir i want request to you plz help me. and stop this type work and give us all sunday weak off and national holiday. and stop the sunday work. my company name is NEXUS PVT LTD. kolkata.my Boss name is Neeraj Poddar, and HRA name is shuriti.
sir plz help me