I had applied for a new Vodafone connection for my wife more than a week ago. At that time, I had submitted proof of address, and other supporting documents in lieu of registering a new connection (at the Mulund (West) centre). The connection was activated the following day. We were also visited by Vodafone service representatives for verification.

However, after a period of seven days, out-going calls have been barred on the connection. When I called up customer care, rather "customer trouble", they were totally unhelpful, and responding like an automated answering machine, stating that they have not received proof of address. Could you tell me how the service centre could put the customer in trouble if there is no coordination with the central facility? Why should the customer suffer just because there is a flaw in their system?

I am being asked to re-submit the documents again, and I am sure that they have lost my documents or have been misplaced. How could an organization such as Vodafone handle sensitive information involving PAN card details, and other address proof so irresponsibly, considering the current situation the country is facing with information security? To top it all off, their so-called image is taking a beating because of your unresponsive "customer service." Do the people manning the service centre even understand those two words, "customer service"?

I am registering a complaint here with the hope that it will avoid further discomfort to other customers deciding on a Vodafone connection.