DND Activation
Respected Sir/Mam,
As i am to inform you that I as am a consumer of the vodafone company using the prepaid number in delhi as 9899731473, where i have made a activation of the DND{Do Not Disturb} on my number 5-6 month before to avoid the different advertisiment messages where i have given the call to the customer care on vodafone to activate the same offers on my number in which they have made an activation the DND 5-6 month before by giving me the ansurance that it will get activated but still iam facing a problem the same, where i have already written the mail on same matter to the company higher authority on the following email id {
[email protected],
[email protected],
[email protected]} on dated Tue, 21 Dec 2010, Time11:10:22 but the long gap has been passed but no action has been taken.
So, i request you to help me out regarding to my problem.
Thank's& Regard's
PARITOSH JAISWAL
Cell: 9899731473
******ATTACHMENT OF CONVERSATION MADE BY THE COMPANY WITH ME THROUGH MAIL******
BY ME:
Dear Sir/Mam,
As I am to inform you that i am the customer of vodafone from past 1 year with using the number as 9899731473, where i have make an activation of DND facilities on my number 2 to 3 month before but still iam facing a problem for the same.
So, i request you to short out my problem until & unless i have to move to consumer court for the same.
Thank's & Regard's
PARITOSH JAISWAL
Cell:9899731473
1st MAIL BY VODAFONE COMPANY:
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From:
acknowledgements <
[email protected]> | Add to Address book |This is spam
To: <
[email protected]>
Subject: Happy To Help: Reminder
Date: Tue, 21 Dec 2010 11:18:17 IST
Dear Customer,
Thank you for writing to us.
This is an automated response to your email. We will respond to you within 2 working days.
We also hope that you have taken care of the pre-requisites to file this appeal. To know more, click here.
Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here
HOW TO MAKE ONLINE PAYMENT
Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:
Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms <MSHOP> to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.
In the meantime, if you need any further assistance, please do call us :
For any queries on our products or services, call Vodafone Care on + 91-9811098110 from any phone or 111 from your Vodafone mobile phone anytime.
For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.
Happy to help,
Vivek Gangwar
Appellate Authority
Contact numbers
Vodafone Care
For enquiries : 111 or +91- 9811098110
(Toll free from Vodafone mobile phones within the home network)
For complaints/requests : 198 (toll free)
Appellate number : +91- 9811090001
Fax number : +91- 9811098114/9811000009
E-mail :
[email protected]
Website : www.vodafone.in
Pre-requisites while filing an appeal:
- The appeal should be filed in the Appeal form (in duplicate). If not, please do so, You can download the form from www.vodafone.in.
- It is suggested that you file an appeal within 3 months expiry of the complaint resolution time limit specified by the Nodal Officer.
- The complaint docket number (unique complaint number you got post registering your complaint with the Nodal Officer) should be provided with the appeal. This will help me get your case history
The docket number of your appeal will be communicated to you shortly. And your appeal will be decided within 3 months from the date of its filing.
My Vodafone
Pay your bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone
By logging on to My Vodafone, you can
View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one
2nd MAIL BY VODAFONE COMPANY:
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From:
acknowledgements <
[email protected]> | Add to Address book |This is spam
To: <
[email protected]>
Subject: Happy To Help: Reminder
Date: Tue, 21 Dec 2010 11:18:16 IST
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please SMS <EMail><space><email id> to 111.
Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here
You can also activate/deactivate services easily via SMS. To view the list of service commands, click here . SMS the command to 111 and the service would be activated /deactivated accordingly.
HOW TO MAKE ONLINE PAYMENT
Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:
Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms <MSHOP> to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.
In the meantime, if you need any further assistance, please do call us :
For any queries on our products or services, call Vodafone Care on +91- 9811098110 from any phone or 111 from your Vodafone mobile phone anytime.
For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.
Happy to help,
Sushma Khanna
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- 9811098110
For complaints/requests : 198 (toll free)
Nodal Officer : +91- 9811699317 (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- 98110000009/9811098114
E-mail :
[email protected]
Website : www.vodafone.in
