I got a Vodafone number 9167387775 few days back on 17th September 2010. The number was activated the next day but again got Disconnected due to signature mismatch on the form. I submitted a new form in the vodafone gallery along with the documents and photograpth and verified the originals. I was told that the services would be acticvated today i.e. 21th September 2010 but to my distress it was not done. To add fuel to fire was contacting the esteemed customer service of Vodafone on 198. I spoke to 3 different executives by calling 3 different times and all of them disconnected the line while getting it transferred to their supervisor. Instead they kept on insisting me to visit the gallery again as they said we have not received any request from the gallery. I did everything from my end to activate the card and now I have to again leave my daily work schedule and travel 12 kilometers to get my card activated. This surely is not customer Service.
The worst part is that all the 3 executives I talked to were not aware about Vodafone PR department. Doesn't Vodafone have one. It's very shocking for me to know that.
I Don't know how to go about this but I would like to surrender the services of Vodafone and get all the money that I refilled the card for back else I need a written explaination why my call was disconnected by the customer service three times in a row and not transferred to the supervisor. I spoke to Three people, Prateek, satish and the third name I don't remember.

I expect a reply from someone responsible in Vodafone


Iftekhar Ansari
+91 9930139545