I Bonani Loliwe with an ID number which 7701105475087, received a contract Cellphone from Vodashop in Vincent-East London, the cellphone is C6625 samsung on this day an insurance of R 79.00 was included. I have already be using vodacom for internet, which means under my name there are two accounts. Each month my vodacom bill was/is including the the two accounts. On the 16 March 2011 I went to vincert vodashop to claim through the lost phone, the lady in Vincert issued me with the claiming form and she kindly fex it for and instructed me to phone 0118442800 on the 17th March 2011 I did that and the answer was that this cellphone is not insured. I did went to Vincert vodashop to get some answer. The response was that first the lady (Chantel) is no longer working there, secondly I was suppose to check my vodacom bills which the lady that I was speaking claimed that it was my fault not to notice that this phone bill was not including my vodacom account. I am laying this complaint one that if there was need for vodashop to educate me about the way the vodacom bill acount is structure, two I was not the person/entity who was suppose to put effect of the insurance of the phone but vodashop as it is sell phones on behalf of vodacom, I did my put of signing the contract and the paper work was on their side. I have taken a cellphone from with a trust that it was with an insurance, I realy trusted them that vodashop was selling a phone with all secured measures as the customer.

On Saturday 21 August 2010 I sent a worker to buy a pouch for my Blackberry from Vodashop Middelburg. The sales person, Eben gave us a Universal Pouch. When I saw the pouch I told my worker that this pouch is not what I want, it will not work for my phone. She drove back to Vodashop and they refused to take it back. This is unacceptable. I didn't use the pouch and I didn't damage the packaging in any way. This is not the first time it happened. Now I have 2 pouches for my Blackberry that I don't want and they refuse to take back either one.