I was using voip wise for about 1 year. IT worked for the first months, but later they started charging me for supposedly free calls. they say on their web site they have the right to charge the calls after they exceed the fiar use policy. Hovewer they never tell what is the weekly limit or monthy for this F...ing fair use time.

Anyway long story short, I decided to close my account, and filled out the form, but they did nothing. I mean, My account was open so, I decided to keep it. I got an email after the closing request saying "we have received your report. Thank you for contacting Customer Services. We will endeavour to reply as soon as possible should a customised answer be necessary. "

Then I purchased credit in order to call my familiy, Still they charged me even though I just bought credit and made the call.

More importantly, they closed my account in the morning. They did not care for the credit I bought 6 hour ago, they did not bother to make a confirmation.

I bought credit after I fill the the account close form. My account was not closed for hours then when I bought new credit, they closed my account.

VoipWise has the worst wervice ever, they dont reply my emails, they do nothing about my problem.