We purchased two 2 Tons Volta AC s(Vertis Plus S)and found that one of the Inner Unit is not working. We made a complaint to Volta customer Care vide complaint No. 10JU1901990. Its more than a week but their Service franchise M/S Suri Air Con, Dwarka, New Delhi have not been bothering to rectify the defect. As we are to inaugurate our new showroom, we have been requesting their said franchise to expedite the work but their reply is that they had got so many other complaints also and they are not working on one complaint only. This is the behavior of their franchise which is not desirable. The very reputation of Voltas is being spoiled by such dealers. I am literally repenting by purchasing ACs of Voltas as its very backward in its after sale service. The complaints which are supposed to be attended within twenty-four hours are being attended in twenty-four days. Their Service Dealer’s behavior is so rude that the customer thinks twice before talking to them. Even Volta company never give any attention to the feedback they receive thru their website as I have written my comments twice on their website but without any response from the company. Very bad state of affair.

Saket Mangla

I had purchased Voltas AC with after sale support
service. However I am not getting any response from the company after
repeated call at 011-6000455 and 18004254555. While company is
advertising that customer can call at any time in 24 hour and 7 days.
After calling at this number customer kept on hold for indefinite time and
no body responds the call. I am suffering a lot since last 15 days and
looses substential amount in doing call and holding for long time with a
hope that some body will attend the call. I do'nt know why such a reputed
company sells its products with falls commitment. Please look into the
matter by providing safeguard to customers in large.