We could really use some help,

Below is a synopsis of what has transpired over the last couple of weeks between us and Patrik Sheth in Vonage’s executive response team, and the reason we are dealing with Patrik Sheth from their Executive Response Team.

We have been a Vonage BUSINESS customer since April 2007. Until recent events we really have not had any MAJOR problems with Vonage.

On or about July 1, 2009, I contacted Vonage to Change one of our numbers for a new Magazine we were going to publish. I was given 432-614-4312. I had that number printed on everything in the magazine, business cards, and made a $14, 000 advertising agreement for the next 8 months with a radio station. Part of the agreement was we would get a full page ad in the radio stations once a year publication which goes out to 6700 CEO and Business owners in our area; it was to be printed in July. At first the number went to some guys voice mail, Vonage told me to give it 24 to 48 hours, I did. It worked for a few days. We went out of town for a week and I called to check my messages much to my surprise I get "You have reached the rejection hotline..." OMG, you have got to be kidding me!! I called Vonage and was told I would have to reset the Vonage device, hello, I am out of town, can't very well do that. The said they would try and fix it. The CSR even heard and recorded the message. They did get it fixed a day later. By now our FIRST issue has been printed and distributed and the ad for the annual publication has gone to print. The phone was not ringing though. I was working from home and went to check the voice mail and when I called the business number I get some girl voice mail with every other word being F**k, and s**t and any other cuss words you can think of. I was horrified and thinking OMG what are people thinking when they call us to get information on our magazine!! Once again I called Vonage and the CSR heard and recorded it again. This time I was told I would have to change my number. I didn't want to do that, all the printing we had done etc. They once again said they would fix it. They did for about 2 days. This last time when you called the number you would get Spanish music and someone speaking Spanish. Finally got someone in upper management, Patrik Sheth and he found out VONAGE NEVER HAD THE RIGHT TO GIVE US THAT NUMBER. IT HAD BEEN PORTED OUT BUT NOT REMOVED FORM VONAGE’S DATABASE!!! We were told by Patrik Sheth in the Executive Response Team we would be reimbursed for our expenses. After jumping through hoops to get him what he wanted and the run around we got we agreed on a small amount. Well it has been right at 30 days since we agreed to a settlement and we are still waiting on our money!!! The paperwork that we signed said we would have the money in 14 business days! Patrik Sheth has done NOTHING but lie about everything!!!

On 9/15/09, we spoke to him and he assured us they would be sending the check out to us on 9/17/09, and we would be getting it Monday or Tuesday. Tuesday rolls around and no check. So we tried calling Patrik; left all kinds of messages, finally late in the afternoon he calls and tells us the Finance Department told him the check would be sent out on THURSDAY, 09/24/09, overnight and we would have it Friday 09/25/09.

On 09/24/09, we tried calling Patrik all day again and leaving message after message after message. He was suppose to be giving us the tracking number and the check number. Guess what we never heard from him, imagine that!

On 9/25/09, after calling him all day again and leaving messages, he finally returns a call and gives me a tracking number and said “it might go out today but if today on Monday”. Well anybody can go and print an air bill and get a tracking number, we are not stupid! Here is the tracking number he gave us: 1Z4FY0450166495836. He did not even have the check from the finance department yet, so there again he lied!!

On Monday 09/28/09, I called him at 12:30 CST and left him a message. He called back around 1:30 and said the Finance Dept. told him the check would be ready today. (Monday) So again we waited and waited and waited. I called and left him several messages and finally called back at 4:31 CST which is 5:31 EST with the check number. He said he saw the check and took it to the shipping department himself. I have worked for big companies here in Houston and I know that at 5:30 most shipping departments are gone for the day and UPS and FedEx have usually picked up by 4:30 or 5:00. Patrik assured me I could go to UPS’s website around 8 pm or so and the tracking number would show a change in status, well at 10:00 CST the tracking had not changed status!! So again Patrik lied!!

So here it is 09/30/09, waiting on the check from Vonage. There are no words to describe how I feel right now.

I have filed complaints with the FCC, the BBB, the attorney general's office in New Jersery contacted an attorney here in Texas which is where I live. I will make this my mission in life to bring this comapany down or take them to court get what I have truly coming to me. The 3700.00 we agreed on is a far cry from what they have done to our business.