Times are tough for us regulars today and like the rest of us I figured that if I keep good quality services and cut my bundle plan with my prior company I could save some money on my monthly bills. So I call VONAGE... what a mistake that was. I spoke to a representative who told me that I could receive services with them for 24.95 per month... not bad huh and they told me that I could get a full refund of my money if I was unhappy with the services within a 30 day period FULL REFUND they told me so I thought wow I cant lose. I agreed to services after agreement they said they needed to charge me for 2 months in advance and I wouldnt have to pay for the next to months. Ok I said now the charged me over $50.00 then they came up with some bogus activation fee that I needed to pay OK $20.00 more dollars they charge me now were at $70.00 then lets not forget the taxes and additional state and bogus phone fees that they charged over $80.00 F***ing bucks for this Bullsh*t service WOW. So once this is all done it takes over a week to receive your rush next day delivery so you better hope you didnt already disconnect your services with your prior provider. Ok now I received this sh**ty piece of crap only to find out that you need a modem to use this Sh*T!!! WHAT THE F**K. Great now I have to call these bastards back oh yeah I forgot on what phone. I call from my cell phone during buisness hours yes daytime cell phone minutes while I'm bounced around on the line for at least 20minutes I said that I would like to disccontinue their services. Now they say that they will offer me services for half price for one year $12.00. Okay now all I need is to find a provider for the modem. I do hook it up service is crappy everyone I talked to sounded like they were in a car driving with there windows down and they told me I sound like I'm in the bathroom taking a crap (ECHO)... The only crap here is this bull crap VONAGE. I called 10 days after opening services with them expecting my full refund instead the charged my card an additional 39.99. SONS OF B**CHES I couldnt beleive it then when I saw these charges I called back they called these deactivation cahrges they never told me about deactivation charges when I signed up nor did I give them authorization to take this out of my account they told me that they would refund all the money that they took from my account after they receive thier receiver back I expressed it back to them. That was over 4 months ago and over $120.00 later and still no refund I had to hurry and change my bank card numbers in case the tried to add any other make beleive fraudulant charges. So SAY HELL NO TO TOILET TELEPHONE SERVICE SAY HELL NO TO VONAGE!!!