I apply for services on July 24, 08 and I received the vonage V-Portal box on July 28, 08. I talk with one of the customer service person (a lady) on that day and she tried to tell me how to connect the box and it didn't work and she put me on hold and when she got back I were told that we would not have the band-board services until Nov. 08, so instead of giving me a refund she said that she would put the services on hold until I call back in Nov. 08. I were not inform that I would be charged a disconnection fee of $117.69, I was not inform that I had only 30 day to reply so when I call back in Nov.08 I were told that I could not get the band-board services in this area and I could not get my money back that the company had taken out of my account a total of $203.10. I were being billed for services that I never had. One of the customer service person looked up the information and told me that there were no minutes used and the money they had taken out of my account were fees for disconnection fee and my 30-day time limited were up. They also said that I had apply for the 2 months free therefor I could not get my money back. All I ask were for my money to be put back in my account and I were told it could not be put back. I have bank statements showing where the money came out my account in the amount of $19.54 for the months of July, August, Sept., Oct. and Nov of 08. I don't have that kind of money to give out for free, because I never used the services. I hope we can settle this matter as so as possible. I were not given a phone number until I talk to a customer service person on Dec.1, 08. This is when I talked to the customer services person on Dec.1, 08. Thank you for taking the time to reveiew my complaint, hope to here from you soon.