I had the service manager, David or Daniel, an Asian man, refuse to let the meat department clerk grind up a roast stating that because it was on sale he could not. I am sorry but I was a butcher for over 5 years and this is exactly what the service counter is for. To deny a customer service because the roast was "on sale" has to be against company policy. There was nothing in the ad that stated the meat could not be serviced. Needless to say, I am not going to shop there any more. Neither should anyone who is tired of the poor service the grocery chains are providing these days.

This store is full of assholes they treat customers like shit

I came into the store wanting to use their western union because I had already came in there to buy some groceries previously. Well when I came back from unloading the car everyone was on a register and it took managers to all of a sudden say that the machine was done and I would have to go somewhere else down the street. It bothered me because they couldn't take the time to help me but had time to step away from the register and tell me to go somewhere else! It was unappropriate the way they handled this situation when I overheard one of the managers say to the other there is on one at the service desk and assume that the machine was broken!

The CLAIRMONT SQUARE VONS NEVER HAS ENOUGH CHECKERS I HAVE TO WAIT 30MINS TO GET CHECKED OUT AND THE SUPERVISOR DIDNT EVER CARE SHE DID NOT HELP OUT THE POOR CHECKER, THAT CHECKER WAS TAKING ABUSE FROM PISSED OF CUSTOMERS AND SHE HAS NO HELP NO ONE TO BACK HER UP!!! THAT STORE IS THE WOREST VONS I HAVE EVER BEEN TO.
BUT THAT CHECKER THAT NIGHT IS ONE OF THE BEST CHECKERS I HAVE MET.

I have been a Vons Customer for over 30 years. In my current town of residence, Scripps Ranch San Diego, there are 2 grocery stores, both Vons. This has never been a problem for me as I have always liked shopping there. However, recently it seems like the cashiers are getting less and less friendly. That, I can deal with. But today I spent $413.oo at Vons and the cashier said that I would be getting more "free gas" added to my card. I was overjoyed. Then she asked for my card. I didn't have a card because I threw my previous gas card away. NO ONE EVER TOLD ME TO KEEP IT! When I received the first gas card I was thrilled. But they never said to keep it. So I told her that. She said "sorry you have to have it, I can't give you another one." She told me to see the manager. This manager was the rudest man I have ever talked to . He said "I can't just issue you a new card" I told him no one had told me that I needed to keep the card. Mind you, I have shopped at this particular Vons for 10 years and spend about $300 a week there. He said "Well, everyone has told everyone about keeping the card, I can't give you a new one" Then they gave me a number to call. Have you ever tried to call Vons customer service??? Give yourself a few extra hours and some patience. I once tried to call to make sure that my credit card was not charged for something after their computers went down.So I am not even going to attempt calling the number. I know that they figure they have the market on us in this town so they really don't care. Not that it really matters to them, but I will take my business to a nearby town from now on. I did it for months in 2003 when Vons was on strike. I can do it again. I can't imagine how hard it is to issue me another gas card or at least explain to me why they can't. And telling me that everyone has been told to keep it. Essentially he told me I was a liar. When you walk down the isles at Vons some employee in every isle asks you if you are finding everything, almost to the point of annoyance. If I couldn't find something, I'd be happy that they were available to ask though. So is that how they are working on customer service and then letting the rude employees be the cashiers and management?