I had signed up to VPSLand about a year ago, and I had signed up to a basic package and yet they billed me for a more Expensive package. I had put it to their attention and they admit their fault and gave me a discount. A few week had past when we encounted Major Networking problem from them. My entire system was down for over a week, and in the end they had to reformat my computer because of some hardware problem on their end. I was mad I asked to cancel my account and get the outstanding funds owed to me refunded. They Refuse intially. And after a brief argument, the low level lady said she will past it to upper managment. That has been over 3 week ago. I have followed up with emails and tickets after tickets asking for update on status. No Reply. They completely ignored me. They have no phone number to call. These guys are complete scam. Their service is bad, but worse is that they will steal you money. Charge Back is under way and I will spread the word of my misiable experience to all to hear on the internet.