We paid a significant amount of money to stay in what turned out to be completely unacceptable accommodations. It was filthy, unsafe, not up to code, and literally falling apart in places.

The rental listing with pictures and rental contract had many misrepresentations about the accommodations, types of beds, private pool and the use of a boat to transport to us to the beach was non existent.

We arrived on late Saturday, April 2nd after traveling cross country, to find the house in an unacceptable condition. A stopped up toilet with feces, a bed had been slept in; other bed linens were dirty and torn. The towels appeared dirty and smelled like they had been left in the washing machine for days before drying. I had to wash all the bed linens and towels before we could go to bed. Some of the people in our party had to check into a hotel so the children could go to sleep.

Our phone calls and emails were not responded to by Patti Navilo the property manager. Each day we left numerous phone messages and sent emails and did not receive a response until on the fourth day of our week stay, we mentioned the next correspondence would be from our attorney.

We did receive a call on Sunday, April 3 from the cleaning service. We were told at that time that the cleaning people would arrive at 11:00 AM on Monday. I waited for them, but they never showed. When I tried calling them, there was no answer and voice mail was not set up. We ended up cleaning the house ourselves, taking a good deal of time away from our vacation and family activities.

As for the repairs, a repair man finally arrived on Thursday, April 7, nearly at the end of our vacation. A family member was forced to stay at the house while he repaired a few of the more glaring items. He was not able to complete the work, however, without an electrician.