I contacted owner by e-mail to rent the unit.The owner said it was available. The calendar showed availability and I responded back asking them to send rental agreement and to tell me how to make my payment to reserve the unit. After 1-1/2 days of no response, I called and the voicemail was full. I e-mailed with phone numbers to respond due to time getting close and got an e-mail saying the unit was rented, sorry. This was very unprofessional. Don't put a listing in and tell someone the unit is available and then rent it out from under them without so much as a phone call. I've rented with many other VRBO units and this is the worst treatment I've had. Beware if you are depending on the unit to be available.

Dear Sirs,
during the month of October 2010 we rented a house through the 'agency VRBO:
Location: Point Reyes Station CA 94956
period: 31 September 2010-17 October 2010
Object Name: "View Country Retreat"
Contact: Email: [email protected]
Rent: $ 3250.50 + $ 200 Security Deposit
Having called two times the reimbursement of $ 200 Security Deposit
we did not get any response.
Please take note and take action to obtain repayment of the deposit.
At the moment we are interested in a new contract by the same agency (VRBO) and look forward to your prompt response in order to sign a new contract.
Yours sincerely
Lucia Lorenzetti

vrbo #283513 is a scam. It is listed as $260-$330, but was listed in Feb. as 40% off. I emailed the owner and was told the price was $360. I asked him about the discount and he responded to be "where". I told him vrbo and never heard another word...SCAM...Don't book with these people!!

15 Highland Ave located in Los Gatos, CA is listed on VRBO #292327. This house is misrepresentated. We prepaid 2 months rent in total $9, 200. We lasted 17 days in the house. There was no central heating. An antique floor heater that would only keep the living room warm if we kept all doors closed to other areas of the house. Each room had recessed heaters that were from the 1950's made by a company called Wesix that went out of business years ago, and looked like a fire hazard if turned on. The kitchen did not have any heat. In the morning even the heated room (living room), required a blanket to stay warm. The sheets in one bedroom were thread bare. We bought and left 2 sets of sheets, and a mattress topper, since the twin bed was so uncomfortable. We were instructed to refrain from opening certain windows in the bedrooms. Thus no circulation of air. A mildewy smell was present throughout the entire house, which we noticed when we moved out and had to wash our entire suitcase full of clothes to get the smell out. There were cable wires coming through certain bedroom windows, and that is reason why we could not open them. As regular VRBO users we rely on the integrity of the presentations. This house should be delisted. We will be suing the owner, Teresa Spaulding. We have several photos of the inside of this house to back up our complaints and would be happy to share with anyone that is interested.

Don't stay here! Condo has extremely LOUD bedrooms because it is located five feet from busy road / highway - Gulf Blvd. Our family had to sleep on roll out beds in the living room it got so bad. Neighbor downstairs (owner's sister) told us to make sure we were quiet the moment we arrived because she had to 'work'. Owners brushed our concerns off and didn't care that our experience was so bad. Would not respond to emails. Also claimed sights of intercoastal water way from bedroom balcony. There is a tiny patch of water about a mile or so up the road. Very misleading description in VRBO. Had to walk up 32 stairs and owner actually asked us to leave to show the condo that is apparently for sale! DON't STAY HERE!!!