These people make false promises of drop points and in middle of night tell passengers to get down outside city.

I booked ticket after enquiring of drop points and VRL people confirmed the same. Then at 3:15 AM Driver tells it as last stop of pune and needs to go to mumbai and tells all to get down. When I called complaint numbers those told we dont have drop points in specific location and told me to get down at other place. Driver took it personally and did not stop the bus at those points also and bought all passengers to Mumbai.

Now when we try to complain, these people are not even responding properly. There is no way of alternate taxi way and they are not even taking any action on driver and complaint department. Some Managers are not even lifting phone.

VRL Sucks..!!!