A copy of email to VSNL Broadband:

Ref: Enquiry No7081819, Enquiry No. 1839460 dated 7/3/07 and Complaint No.2153100 Dated 16/4/07, Complaint No.

With reference to the above mentioned complaint Enquiry No7081819, Enquiry No. 1839460 dated 7/3/07 and Complaint No.2153100 Dated 16/4/07, Complaint No. 2267624 Dated 30/4/07 Still not working, I wish to bring it to your notice that I have taken an internet connection from VSNL since March 2007. Initially I had to make several phone calls to your office to get it installed and after that the performance is very unsatisfactory. There were repeated failures in the connectivity. For the past more than 15 days it has stopped working. Despite my repeated complaints and telephonic reminders, nothing seems to move in your office. All reminders are falling on deaf years.

I request you to kindly take the necessary actions to rectify the complaints, as I am facing a lot of problems due to non connectivity of the net and suffering some losses in my business also.

I hope that with this letter, the things will be expedited at your end.

VSNL Broadband has no customer sense.

First they dont have a toll free number to raise any complaint even from a tata indicom phone. We have to follow up several times on a complaint.

Second they dont have proper method for paying the bills. We have to pay in their office or drop the cheques at certain selected banks. You have to spend petrol/diesel or walk all the way to pay the bills. You know these guys are still in last century -> they donot accpet payments through internet. I met with an accident in my car searching for counters to pay the bill!!

Third, they change their billing system without prior notification to customers. For example, I have been receing my bills in my yahoo account. Suddenly they have changed the system, that the bill will only be sent to their web mail ID. Customer is not indicated about this. So, customer doesn't have access to the bill. My account is suspended stating that I have not paid the bill which I have not yet received.

Fourth, No wonder how many days the line is cut/down you will never get downtime credit. The customer service executive will ask funky questions, with answers like "it is fine at our end", so that there is no downtime credit. But the junk executive will never understand that the internet is not working and broadband link is down. They dont have a proper system to capture this.

Fifth, Broadband Cable cut atleast two times a month. The broadband cable will be cut for any reason. Wait for 2/3 days with sincere follow-up calls to the customer executive.

Sixth, The broadband rates are very slow than their commitment. You can shout, howl - they just dont care.

Seventh, They take customer for granted.

If you want to experience frustration, please go ahead and try VSNL Broadband (esp. Bangalore)!

Regards,
N Raja