My wife recently went to her optometrist for annual check up and contacts. When she was paying out she was confronted with a statement that her insurance was no longer in affect. She then called me to inquire why. I called VSP to learn that we were in fact no longer covered and that they made one attempt via USPS mail to notify us that a premium was due for the current year. The information they require as stated on their website is they want an email address as well as current phone numbers to be able to contact insureds for various reasons. I asked the customer service rep if they had all of that on file, she responded yes and then confirmed it. Then she proceeded to inform me that their policy was to make one attempt to contact customers to advise them of a pending/upcoming premium. While I don't agree with a "one time effort" policy it is understandable to a degree. The part of the complaint is where they tell you to continue coverage you have to pay for the entire year again in advance then your coverage does not start for 30 days after you make payment. In this discovery they freely admit to sitting on your funds prior to making service coverage available. You would think that having all of the contact information as well as having given them permission to contact you in any manner necessary for any reason would have gone a long way to preventing a lapse which in this case occurred because our USPS had one of their slips and the mailed item was not delivered. Therefore no notification was received, responded to nor acted upon. Since eye insurance coverage is available it may be helpful in the future that more than one attempt be made to continue coverage or at least the option to elect continued coverage be made available. Use of the provided email address prior to expiration would have been helpful and the waiting "penalty" period should/could have been waived given that we had a previous history/account in good standing for the entire previous year. In my opinion, this company VSP is not a customer responsible service provider and given the fact that they as a company use our money to pad their bank accounts for 30 days while coverage is not available should be held accountable. If this is their SOP, and one they intend to continue to employ going into the future, then I would suggest that anyone considering using this company steer clear to find an alternate provider for their personal eye care needs. This is poor business practice at its best followed closely with a near fraud use of funds.