VTech

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Category: Electronics

Contact Information
United States

www.vtech.com

VTech Reviews

LinK29 June 30, 2010

Horrible customer service

Do NOT buy a phone from Vtech! 1. I bought a phone per their phone finder system and it misled me into buying a product I could not use.

2. I have tried to get through to a live person for an RMA number on their 1-800 number, and it is almost impossible to navigate- I got hung up every time I called, because their was no option for returns.

3. When somehow I got lucky enough to talk to someone, she refused to believe the phone finder selected the model I purchased, and I gave her the website link to see for herself that the phonefinder stated that my model stated it had a headset jack--when I received it, there was no headset jack.

I explained I am handicapped and need a headset-still the Indian woman refused to give me an RMA NUMBER; AND PUT ME THROUGH TO TECH SUPPORT WHERE I WAS HUNG UP ON IN TRANSIT-THEN UNABLE TO GET BACK INTO TALK TO SOMEONE.

I finally gave up and disputed the charge via my credit card.

VTECH is horrible!

Their call center and website is setup to handle technical issues, and does not allow you to email or opt for a live person to talk to.

In short--shop elsewhere!

July 7, 2008

Bad telephones

I purchased two V tech phones in January 2008 and they have been going crazy since February. I can't talk on the phone for 10 minutes before the phone cuts off. I called the number in the book and talked to a vtech representative and he gave me a tracking number to receive new phones. The catch is I have to ship the phones back at my expense. I think this is very unfair, I think they should send a company (ups or someone) to pick the phones up.

I already paid for the phones once, so why should I have to pay to send them back.

I usually buy a Uniden phone and I have no problem and was able to use the same phone from 1995 to 2006. Now that's a good phone. I don't know yet how I am going to solve this problem, but I know that I will never buy Vtech phones again.