Good day,

My wife and I bought a mastercar Polo GTI 1.8 turbo from VW Autohaus Centurion on the 27th of January 2011. When we arrived to take delivery of the vehicle we noticed that the drivers side door handle and side mirror were damaged and Nicollete (Sales Executive) said they were going to order the parts and let me know once the parts arrive so that I can bring the car for fitment. I am still waiting till today and 2 months have passed. I'm sure it doesn't take that long to ship goods from Germany to SA. I called them today and spoke with Rassie (Master Cars Manager) and he told me that they are still waiting for 1 part (door handle), and they will not pay/replace the side mirror. When I asked him why, he said this was not brought to his attention. Itold him that Nicollete made note of this and we were told that both parts will be replaced. These damages were noted before we took delivery of the vehicle and within the master car 7 day period. I even have email proof of the conversation I had with Nicollete notifying her about the defects and asking for an update. This is not acceptible.

The car also had the following faults:

1. Faulty cambelt and tensioner – they replaced it because we reported it within the 7 day period after taking delivery.
2. Gearbox was also faulty. We only noticed this a month after we took delivery of the vehicle. We had to pay for repairs worth R20000. Please assist?