How is it that an organization as stupid as Wachovia stayed in business this long. I bounced a check In October, It happens. It happens especially when the speed up the handling of certain deposits. I travel on business and moved money between bank via ATM deposits. For Weeks I would deposit in Newburgh NY and the check would clear 4 days later. Then they sped up the process and had the check clear in 2 days. They assured me that they would not redeposit the check, they would send it to me and I would make it good. I recieved a "substitute check on a Tuesday and they electronically deposited my check again on Wednesday causing it to bounce again. Did i mention that I am up to almost $200 in fees at this point?
The bank doesnt know why the check went through again, I am 100 miles from the closest branch and they have cncelled my ATM card and I am being investigated for Fraud. I got all the Fees refunded for the second attempt at putting the check through again after threatining legal action. They assured me I would get the use of my ATM card back when I returned the account to a positive. I brought it back to +.01. Let 3 weeks go by and tried to deposit cash into the account and found out the card has been cancelled, and the account is scheduled to be closed. On 11/14 I spent 35 minutes talking to just about everyone at Wachovia to try to resolve this. They offered me keeping the account open, but I would not have access to it Via an ATM card. Very handy for the individual who travels.

When I started to ask about corporate information ie: the name of the current ceo I recieved 2 names.
1. Ken Thompson who was ousted back in June
2. Lancy Smith who appears nowhere in any listings on line.

I did search and find that as of a memo in October to the share holders
The CEO is Robert K Steele
and if he replaced Ken Thomson his address would be
1 Wachovia Center
Charlotte NC 28288 704-374-6565

It is my goal to do as much PR damage to wachovia that 1 individual can.

They say the have been voted #1 in customer service, they never asked anyone I know who banks with them.

So all of you who share my views of Wachovia and their scheeming ways and lies to make money contact me at
[email protected]

Maybe we can do enough harm to gove Citi bank or Wells Fargo a good deal. God knows wachovia has been giving it to their customers long enough.

The same thing happened to me as it did to Ralph. I too understand 'know your balance'. However it was my understanding that charges & deposits posted at midnight +/-. I get paid direct deposit on the 15th. On the 14th I checked my balance & it showed $55. I knew I had a $50 charge but there was no hold & I pretty much knew it would post that night but my check would be going in also. So I bought some items totaling less than the $55 that showed in my balance.

Like Ralph, I was charged an overdraft. They used the day the transaction was done, not the day it posted. I called Wachovia's 800 # first thing and was told there was nothing they could do. I asked 'Don't deposits & debits post at midnight, with deposits first?'

I was informed that the TRANSACTION was done on the 14th (even though it posted at midnight) and that my deposit didn't actually post at midnight. My deposit posted SOMETIME between midnight & 7:30 am. Though they couldn't tell me exactly when.

So, it doesn't go - deposits first, minus debits, equals balance. Wachovia uses 'fuzzy math' to their advantage and to hell with you. I'm closing my account with Wachovia and taking my business elsewhere. I'm a single Mother & like everyone else I don't take kindly to being stolen from.

wachovia bank is what I CALL legal comsumer robbers, only they rob the poor and give to the rich.

I do all my banking on line. I have two checking accounts with this bank. On 8/8/08, I was paying bills with my computer using the checking account I use to pay bills. One checking account is for bills only and one for business. They took $60.00 out of my business account and charged me $22.00 because I didn't have enough funds. I called customer service the same night That was a big joke and a waste of time. I also e-mailed the CEO of Wachovia and that was a bigger waste of time.
I'll tell you the same thing I told the CEO; "they should call it CUSTOMER GET SHAFTED AND NOT CUSTOMER SERVICE".

On July 26th of this year, I called the Wachovia Bank by my house to ask if they would cash the check I received from my insurance company for car repairs. They told me to do the following: take the car to the dealer to get it repaired, then go to the bank, they would have me fill out a form and it would be signed over to the dealer so the repairs can be paid for. I go to Wachovia Bank near my house on Aug 9, 2008. I speak to a person and he gives me the phone # to Wachovia Dealer Services. I call Wachovia Dealer Services. They tell me to mail the check to their office in California and they would sign it over. I live in Colorado. My car repairs are finished and the car ready to be picked up. I don't want to wait a week for a person out of state to sign over my check to the car dealer. My Mom then calls Wachovia Bank today, Aug 9, 2008. She is told the same thing I was told yesterday. That I would have to get it signed over by Dealer Services. Not from the bank itself. So within the course of 2 weeks, Wachovia Bank reversed their policy. We asked to speak to a manager. We ended up speaking o a manager and the manager at the bank told us the same thing. If I was told I would have to go to the Dealer Services originally, I would not have taken the car to the dealer yet. The only possible bright side is that there is a Dealer Services office in my state. Unfortunately it is about a 50 mile drive to and from there. Because of the inconsistency, I would never open up an account with Wachovia and I would not recommend people do either.