I traded in my car. Wachovia got paid, cashed check yet customer service kept telling me they haven’t received any payment. You can’t get past them and they insist you have to continue making payments though you have all the proof to show they’ve cashed the check. Never again will I do business with Wachovia.

I cosigned a car loan for my ex and he was late on a payment. But then sent a payment which they lost and collections has been calling me and harassing me night and day to pay them. My ex moved to Fla. I gave them all of his contact information and they continue to harass me to make the payment because they work on commission. He is working with Wachovia to locate the lost money order and he has informed collections that this is the case.

They will tell you whatever lies they can think of to get you to make the payment and when they see that doesn’t work, they try other ones, they said they were going to sue me, that if the car was repossessed I would have to pay the fees it’s all nonsense! Michelle from collections even went so far as to call my job, I have no clue how she got the number. Because I had not given it to them and fraud misrepresent herself by acting like she was one of my students to speak with me.

They are sad, pathetic, unprofessional and much uncoordinated. Do not give Wachovia any of your business.

This company is horrble to work with. When my partner lost her job, I called to explain that it would take me a couple of months to catch up. I told them I would pay on a certain day and they proceeded to call my sister to collect this debt. When I called to tell them that they could not call my sister, they said that if I owed them money they could call anyone they want. Absolutely horrible, and abusive on the phone. Will never do business with them and can not wait until i have no more payments with them.

I recently lost my job and had made mycar payment but wanted to turn off the automatic payment feature. I called to let them know and told them that I planned on making my payment if I was able to secure a job. Since I was not and had not been behind, I was shocked that they were so rude. I spoke with my account manager and he told me that I had better make my next payment. I kind of blew it off as I was not yet late but today I'm two days late and still have no job and haven't received unemployment, basically broke. I called to be proactive and let them know where I stood and get their advice on how they would like me to handle it. My account manager wasn't in but the guy I talked to was so mean and rude! I didn't even get to finish telling him the purpose of my call when he began actually yelling at me and telling me that I had better find a way to come up with the money and get my payment in immediately. I once again explained that I was doing all I could and had no money. I've lost my home and was living with a friend and using her phone. She could hear him across the room! He told me that I could not walk away and that I had better get together the $515 dollars asap1 He then told me that they would take me to court and get a judgement against me and could garnish my wages. I told him that since I had no money and no job, it wouldn't help matters. Couldn't they have just been a little more HUMAN? I even reminded him that I was still a customer and he was not providing very good customer service and he told me that he was not in the customer service department and that my thinking he was mean was not fair to him! Geez! He said he was going to transfer me and my friend who could hear every word said "he's a real jerk!" Well, he heard her and just went off on me! When I was finally transferred to who was susposed to be his supervisor, I thought things would go smoother but he was even worse! More threats, more insisting that I had better come up with the money "or else." Or else what? Will they send out some tough guys to break my legs or what? Are these people trained to be this way? Like I said, the first time I wasn't even late and never had been. A lot of people would not even have called to let them know. What an awful company. Now, after seeing all the complaints on this site, I see that I'm not the only one. Wonder how a business with this sort of reputation stays in business? So, I will just drive the car and forget about trying to call them again. There doesn't seem to be anyone there that has the least bit of humanity so why bother?

Contacted Wachovia Customer Service Fri 2-26-10 3:00 pm PST and spoke with customer service and was disconnected a few minutes into conversation.

Called back same again at about 3:20 pm PST and spoke with Zevalia in customer service and explained my reason for call/problem and we discussed sitiuation for a few minutes.

At 3:29 pm PST, Zevalia asked me a question, and when I begin to answer it she immediatedly hung up on me promptly at 3:30 pm.

I immediately called back and let it ring for 55 seconds another 5 times and no one would answer phone again, so I must assume Zevalia's shift was over at 3:30 pm so she justhung up on me and went home.

I called back at 4 pm PST and successfully resolved my problem with another customer service representative who did acknowledge that some shifts did end at 3:30 pm PST.

What a crap way for a company to treat their customers.

No wonder they were taken over by Wells Fargo.