I contacted Wachovia Dealer Services as my job with the US Federal Government is moving me overseas for several years. Per their website (http://www.wachoviadealer.com/Consumers/CustomerService/AccountServices/default.asp#vehicle_out_of_country) and the customer service rep, I filled out the documentation and faxed to request the export authorization letter. Everything online and by their service rep stated it would take 3-5 business days but it has been now been closer to 8 business days and no response. I called Wachovia again and now they are saying they don't care what their website or service rep said, but I now have to process for automatic loan payment (despite being in good standing on the account) which takes another 7-10 business days. On top of this, they "claim" not to have the title which I know is false because I called the Texas Department of Motor Vehicles and confirmed with them the completion of the title and delivery to Wachovia. In general, this company does not maintain their word (either spoken or written) will modify requirements at their whim without notification to the customer, and has very poor customer service.

I co-signed on a loan, through Wachovia Dealer Services, for my friend's truck in Oct. 2006. My credit history is spotty and Wachovia, I believe, uses such credit histories as a basis for a malicious rip-off scam. Simply stated, Wachovia Dealer Services refused to recognize many of the payments I made via Money Gram. Even payments they had previously recognized were later the subject of collection efforts. My friend was forced to surrender her truck today, the cause cited being that the loan was 5 months late (which it was NOT!!). There are two months in particular that I double paid since the first attempt was ignored. Since January, I have made nearly $3000.00 in payments when only $1800.00 would have been owed; $1200.00 were just "lost". Now Wachovia is saying that NONE of those payments were made, and that I owe February through June. This is truly an example of a company preying on those with less than stellar credit to scam money. Who would be believed? Of COURSE not the person whom has previously demonstrated financial irresponibility; this is a pretty air-tight scam! If anyone else has experienced a similar fate with their Wachovia Dealer Services loan, please email me: [email protected].

My husband and I lost our jobs last year when the company we worked for went to China. We informed Wachovia at that time we were going to non opt the truck and not drive it until we got our new job in June 2009. The DMV does not require insurance on a truck that is not parked or driven on the street. We have made all payments on time for a year while unemployed. The month before we got our job, they repossed the truck.

STATEMENT:
In 6 months Wachovia Dealer Services has failed to set up automatic payments.
Initiating payment services via the official "paper" route twice has failed in as many months.
The on-line auto connect system has never worked. Except to show me my outstanding balance, and accept Visa payments online to the auto loan account. But NEVER has the auto debit worked from Wachovia (aka: Wells Fargo)
When trying to contact the Portland representative during business hours, I have personally run into a constant voice mail circular tree scenario when dealing with Wachovia Dealer Services (aka: Wells Fargo). The representative is busy, or the voice mail system is full, and you end up at the top of the phone tree again-and-again.
Conversely, in 48 hours Bank of America has set up, confirmed and paid Wachovia. Verifying them as a company and approving electronic fund transfers via the Bank of America monthly automated bill payer.
I have notified Wachovia and Wells Fargo that due to their negligence in the matter, should any marks on my credit score from them appear, I will have no recourse but legal action. Regardless of score or not, this incident is now sitting with the State Attorney General as of this writing.
I have left several AFTER HOURS voice messages to Anthony Ray of Wachovia Dealer Services at extension 36151 1-(800) 937-7849 about his companies negligence. I can call my Bank and other loan and mortgage companies and generally reach a human - even after hours. Granted I end up in India at times, but at least there is an after hours rep capable of taking my calls on my other loans EXCEPT Wachovia/Wells Fargo.
However - again it should be noted the calling and service rep is doing his/her job. So I'm not really placing blame there. They work the hours they are given, and do what they must (barely). But the infrastructure of the corporate company is questionably organized. Making Mr. Ray look like a prick to the general enduser/observer.
My suggestion to the corporate types from Wells Fargo and Wachovia is simply to get your act together and show a little love to poor Mr. Ray. FNotice is hereby served to Anthony Ray of Wachovia Dealer Services at extension 36151 1-(800) 937-7849 Lake Oswego, Oregon.
a) Your approval to contact me at my telco endpoints has been revoked
b) Your approved contact method is now in writing via snail mail or by email as indicated in the account provided in your online services for my account.
c) Your company (Wachovia Dealer papers are completed and sent to do the autopay.)
Financial Services and aliases thereof - operated in whole or in partial by Wells Fargo and/or Wachovia and their subsidiaries subsidiaries - are now officially reported to the state attorney generals office.
e) My views are my own, and subject to freedom of expression under the constitution.
ground-pilot

I set up an auto-debit with wachovia and every month I got a statement saying I owed 265 dollars. HOWEVER they were deducting 278.00 from my account and when this discrepancy eventually caused me to bounce one payment they then refused to even accept checks, insisting I pay my car payment with money orders or through western union. I offered to have the payments come out my husbands accounts and they still refused.

When I told them to take me to court they told me they would repo my car right that day, and when I said I would be sure to move it they said I would be arrested! Now they are trying to repo it and sue me for the balance. Not only will they never recoup their loan that way, they will incur the fees of the repo service and the auction house and there will be no way to collect the debt. All this when all they had to do was fine me for bouncing a check and move on. They would have every penny.

Needless to say I went out and got a car with cash, I hope they do pay lawyers to sue me, I want to tell the judge how I offered and offered to pay them and they refused. It is totally unreasonable to ask me to pay with a money order or by western union, no one in any business ever does this, we are talking about years of payments with no problems, and it is because they sent me incorrect bills for months upon months. The people on the phone are beyond rude, they are austo piloted robots from h*ll. I hope they all lose their jobs and everyone defaults on all their loans. This bank needs TO GO!