Nearly three weeks ago I received a call from Wachovia stating that my debit card had been used in fraudulent transactions. That was the only good thing about their customer service. They shut off my card and said that they would send another one in 5-7 days. I wait until day 6 (and actually day 7 but they were closed for Veteran's Day) and call, being a little concerned. The lady on the phone said that due to Veteran's Day it may not be until Monday the 22nd (I called on Thursday, the 18th, I think) but no worries it was processed and shipped. Monday comes and there is nothing in the mail. Tuesday comes, there is nothing in the mail. I call back on Tuesday. Lady on the phone tells me that she can't find a record of the new card even being processed. I state what the other woman said the last time I spoke to the company. She says nope, it was never processed. She gets her manager on the phone who says that the card never processed at all. They would process it and get it to me by Friday (Black Friday). I ask, because this has been already a nightmare and their multiple mistakes, to have it Fed Ex'd by 10am on Friday. It is Black Friday afterall. No, they can't do that. So I wait all day Friday. And wait. And wait. Our Fed Ex delivery occurs by 3:30. So I wait until just around 4 and call Wachovia. Here it gets even worse. First lady tells me that the package shipped to arrive today (Friday). I ask for a tracking number and get put on hold for nearly 10 minutes. She comes back on the phone and says that the package shipped for arrival in 5-7 business days. I say no, no, no. It was supposed to be shipped to arrive today. I ask again for the tracking number and she doesn't want to give it to me. I get put back on hold. She comes back and says that it was scheduled for delivery today. Again, I ask for the tracking number. When I get the run around AGAIN I request her manager. Her manager comes on and is about as much help as asking a brick wall to produce my card. She tells me that "I've never seen this before but we can't locate your tracking number." I tell her that I just want to know when my card was sent. She says it was sent on Wednesday the 24th at 1pm. Then I asked why she couldn't find the tracking number. She says she doesn't know. At this point I'm livid. Husband comes home and makes a nice phone call to Wachovia. Very nicely asks about this situation and gives me the phone to a guy named Steve. Steve tells me that my package shipped on Wednesday at 1:16pm for arrival by end of business day Friday. Stupid me, I forget to ask for the tracking number. I hang up with him and call Fed Ex. They do a fabulous job at looking up every aspect of this issue and confirm what I thought...the package was not only never shipped but never even put in the system to be shipped. The nice woman at Fed Ex even told me that banks tend to use that "can't find the tracking number" excuse when they haven't shipped it yet. I calm myself down and call back to Wachovia. I speak to yet another customer service rep who tells me that my card never shipped, in fact it was never processed! He can have it shipped to me and in my hands on Monday, the 29th.

By the 29th of November this will have been going on THREE weeks. And the worst of it is that NOT A SINGLE PERSON AT WACHOVIA has admitted that this was Wachovia's fault. NO ONE ever apologized or took responsibility for the problem. Why the lies? Why hiding the fact that someone (or more) screwed up multiple times? They kept lying telling me that the card was processed. The card was shipped when all along nothing had happened!

It's only Saturday but I'm not holding my breath that I'll be getting my card on Monday.