My employer in NC uses WageWorks to handle their Healthcare Reimbursement accounts, and they totally suck. The first year we used them it was a huge pain in the butt to use their debit visa card because they would wait a few months before telling you about a charge they wanted to dispute, and then they rejected faxes I sent them twice because they claimed they were illegible, but they were perfectly legible. We hated their service so much we stopped using it last year. Because we felt bad that we were missing out on money saved through limiting taxes, we signed up again this year. They list the old deactivated card of my wife's as still active even though it was issued in 2008 and was cancelled the year we stopped using it. I called them a few months ago to tell them this and explained clearly what their website said and that I needed a new card issued for my wife. They told me that they would need to reissue a card to me. I said no, I just need one for my wife. They said that they understood, but that they would have to reissue my card and I would receive that card and then later a card for my wife. I just received my card, activated it, and looked on their website. Their website still shows my wife's card as active, even though it isn't and hasn't been for over a year. I can't call them right now because they don't have support at night unless the card is stolen in which case they will take a message, but otherwise they state that they will disregard the voice mail I leave them. This is totally unacceptable.