Since 2009, wageworks as steadily been increasing the verification of charges made to my account. All of the charges I have made have been for out of pocket expenses for medical and or dental charges not paid by my insurance company. On 5/27/2011 I spent over an hour trying to get assistance, because they said via email: YOUR CARD PRIVILEGES HAVE BEEN SUSPENDED
Your Health Care Card privileges have been suspended because you have not submitted appropriate receipts or repayments for any card transactions with Receipt or Repayment Needed. You were notified of your need to submit receipts or repayment for card transactions either via email or postal mail. I have sent numerous faxes, as did the medical provider for these same expenses they said they never received. I have recently just spent the last 4 hours sending them via the internet ALL of the EOB's or forms from my insurance coverages showing all the information that wageworks required. Now its the beginning of Memorial weekend, and they froze my card. I have a prescription I need for pain for an illness I have, and I am out of pain medicine for this illness. When I tried to explain that to wageworks customer service, the supervisor felt it was more important for them to explain that the money on the account is really, "a loan from the company my husband works", stating it was, "a benefit of a loan". After explaining to him I needed to get prescriptions filled over the weekend, twice I was put on hold for over 15 minutes. The last time I was put on hold, the company actually closed the business and he left me on hold for over an hour...I only hung up to call back and it was too late, the company had closed for the weekend. I want to send a formal complaint to someone about the company, but there is noone available to take the complaint because their customer service does not have an outlet/form/protocal for complaints. They just say, "we never got the paperwork". I also wanted to complain about the abuse of unverified charges. How many times can they ask for verification per year. Most times it is always from the same provider or dental charges, then wageworks, just threatens you by saying, "if they don't the paperwork, then the IRS can come after the account holder (me)". I am sick of their abuse and threats and ignorance. They get people on the phone that laugh at you, they don't take you serious, they don't care about the people (account holders), they are irresponsible with legal medical documents. There is NO place to talk to anyone about the problems, because they simply do NOT CARE!!!

I have a monthly commuter order where WageWorks takes pretax money to buy and transfer to a Caltrain monthly pass onto my ClipperCard. This month I receive an email that they are adding an unannounced $2 fee that requires me to reaccept terms, and that my current order has been changed without my authorization, so my service will not be interrupted??!with my money going to a WageWorks debit card, not my ClipperCard. If I want to go back to my previous order, I am supposed to login to my account, but there are no proper instructions.

Bottom line is I believe it is against California Consumer Law to modify such an order involving wage deductions and the instrument to which they are applied without my approval first.

When I wrote my email expressing my level of upset, I get an automated response. Complete Customer Service Fail.

On Apr 27, 2011, at 11:00, [email protected] wrote
 Subject
Botched process
 
 Discussion Thread
 Response 04/27/2011 11:00 AM
Dear WageWorks Participant,

The security of your personal information is of the utmost importance to us here at WageWorks. Generally, email is not a secure form of communication. Because your request concerns your personal information, HIPAA and other regulations prohibit us from answering your inquiry or provide assistance to the issue via email due to the openness.

Wageworks is the most completely ineffective company I have had the sad pleasure of contributing money to. I submitted a bill for my daughter's orthodontia and they paid part of it. When I went to resubmit for the rest of the money they denied it. Same form, faxed again. The online statement states services 2009, I called them they wanted to see a copy of the contract which I submitted they denied again. For the other bills, I have had to submit again and again after they paid it. I am fed up and tired of being made to prove my health care expenditures to save money on taxes. They treat me like a criminal but in reality they are the criminals and if they do not approve my claim I will get a lawyer and go from there. I am tired of having to prove medical expenditures, do they really think a bill from a orthodontist is a scam!

WAGEWORKS IS A BIG SCAM! I cannot believe for the life of me that major corporations actually participate with such a dishonest business. They quickly accept your money into their debit card for medical expenses but when you use your card with YOUR money in it, they quickly dismiss the transaction making you go out of your way to prove it was a medical transaction--- what in the world would I be purchasing at a University Hospital other than medical care???? I WILL BE contacting the Better Business Bureau- Basically Wageworks job is to try and steal as much hard earned money from you at the end of the year!!!

I have to say that I just called into Wageworks today and the phone agent was wonderful.

Although they could not eliminate my need to validate my receipts, they were very patient and kind.

For all the people on this site that only complain, go to your congressperson about the IRS regs about your program. I cannot find anything that Wageworks has done wrong.

Before you call into a call center: Get a life and move on!