WageWorks Reviews
|
Stephanie G
April 29, 2009
billable expenses
The amount of work that this company makes you do to save a little bit of money is absurd. They have lost receipts on me, lied, and have been completely helpless. We will not use this benefit next year.
|
|
|
L. Hausmann
April 22, 2009
Customer service/claims denials
My husband uses a CPAP machine for sleep apnea. His employer switched FSA administration claims for the 2009 benefit year to Wageworks. Our health care plan leases the CPAP equipment to the patient on a monthly basis until the equipment has been paid for, (as patients may sometimes need to change the piece of equipment). Our FSA administrator in the past year has covered CPAP equipment.
As the annual insurance deductible renews in January, the entire lease payment is due out of pocket (to the tune of $139.26. The payment was charged to our Wageworks debit card. We received a card use verification form requesting the receipt for the item, which was faxed to them and then processed. The claim was denied.
I contacted Wageworks so-called customer service. The representative was almost entirely clueless, and could not tell me anything more than what I was able to read for myself on the Wageworks website. The customer service is completely divorced from Wageworks claims, and the representative could do nothing to elevate my concern over the claim denial. Further, she had no information as to "how" I could actual dispute the denial.
Not only are Wageworks customer service reps unempowered to do anything other than listen to a complaint, but the one I spoke with could not understand that a CPAP was a critical piece of medical equipment. I finally contacted the HR department for my husband's employer to elevate the issue (and hopefully negotiate with another FSA administrator next year).
|
|
|
Rick
January 27, 2009
Fail to reimburse for retraining
WageWorks has failed to reimburse me for retraining expenses on 3 occasions. I was laid off from Lenovo in 2007. Part of the package was for them to cover retraining expenses.
1- They said I didn't submit needed documents. Lie - I carefully staple all documents together. They said I didn't submit the claim form. They couldn't have notified me about not getting the claim form without getting my address ON the claim form.
2, 3 - Two other separate submisions, mailed weeks apart, have been ignored. No reimbursement.
I don't understand how WageWorks profits from this unless they get a bulk payment for handling all of the refunds and get to keep the money that isn't paid out.
WageWorks ranks up there with Bernie Madoff and rebate companies.
If part of your layoff package includes retraining expense, be prepared to get screwed.
|
|
|
Andrea
December 12, 2008
Do not reimburse out of pocket expenses, card fails to work, customer service is useless
Wageworks is a completely ineffective company. They are designed to be a flexible spending account for healthcare services. Their complete inability to run the customer service department has frustrated me to the point of canceling the service and paying taxes on healthcare because it simply is not worth the aggravation. The card should work at doctors offices, but never does. They make the reimbursement process completely useless and cannot get their act together. They read off of a script and do not hire anyone with the common sense to read a receipt. This is nothing more than a government funded scam to take your money, so just pay the taxes and save yourself the grief. I have had to hire an attorney to navigate the inept management.
|
|
|
needmymoney
December 12, 2008
Unfair Business Practices
Wageworks is a company designed to get extra money from the unsuspecting employee who is offered this service from their employer.
Some of their rules and business practices are not designed to benefit the consumer using the service, but to fill the coiffers of the wageworks company.
One rule they have is the "pay me back". You pay for the eligible service out-of-pocket; submit the reciept with the appropiate form; then the money is "paid back".
The first two steps are as they advertise, but the money is not sent to you, your atm/bank account or a check mailed to your home/office...the money is paid back to the wageworks account. How is this paying ME back. I was injured during work hours & was out of work for nearly 4 weeks. My orthopedist does not accept the wageworks card anymore "we don't get paid" was what the receptionist told me, so I had to use my personal bank atm card to pay for the visit. I had 2 visits. After 10 days I was glad to see that the money was...sent..to.. wageworks??
I really could have used that $90 "back" in my pocket - I was out of work, but the bills were not and neither was my daughter's hunger.
Another is that if you pay for the previous year's bills you need to fill out forms to send in. I, unknowlingly, used my card to pay the previous year's statement from the cardiologist in the doctor's office. I have had the same cardiologist for 4 years, paid for my co-pay with the same card at the same office, etc... but now they want to have a reciept for the transaction, paperwork filled etc...and my account is now suspended with ~ $750 remaining.
They advertise as rectify choices:
* pay the wageworks a check [in essence, pay twice for the bill]
* send in reciepts [if they don't like the reciepts they will ask you for something else]
* do nothing [I assume that means that you are ok with the charge, particularly if you have money left over in the account]
Since I have so much money left - they could take the money out again?!
I DON'T GET IT!
This seems like a lot of work for using your own money...I mean it's not like medicaid or medicare where the taxpayers are collectively paying for this...this is MY money, that I have allowed to be taken out of my paycheck every week to fund this thing...then you do not get a refund?!
What happens to all of those "leftover" monies that do not get refunded?
Wageworks is the biggest scam since the financial 'bailout' money paid to AIG!
What a waste!
I had already made my elections for next year, before I realized that this is really too much hassle for removing $40.00/week from my take home pay.
I can't afford to give away $160/month...but with wageworks, I feel like I am being robbed, literally for my money...
This is not fair and something needs to be done about it or ALL of us should speak to our HR departments to remove wageworks and let's see how long those "extra", non-refundable monies last them.
|
|
|
December 1, 2008
Bad service
WageWorks for two years in a row has received a faxed claim from me on 3/31 but claimed it was illegible. 3/31 is the last date you can submit a claim from the previous year. So, they wait a month and then send a letter saying that the claim was illegible, and to re-send it. So, I immediately re-send, but then, of course, they say that the claim is too late. Thus, I lose out on MY money, I guess perhaps because they are too lazy to process claims, which they are in business to do.
|
|
|
October 28, 2008
Bad customer service
Wageworks takes your money and does not like to give it back to you or to appropriate doctors. They always deny claims and need more paperwork. They never try to help you and always insist that you need to do more. They are a terrible company with terrible customer service.
|
|
|
August 27, 2008
Bad service
WageWorks for two years in a row has received a faxed claim from me on 3/31 but claimed it was illegible. 3/31 is the last date you can submit a claim from the previous year. So, they wait a month and then send a letter saying that the claim was illegible, and to re-send it. So, I immediately re-send, but then, of course, they say that the claim is too late. Thus, I lose out on MY money, I guess perhaps because they are too lazy to process claims, which they are in business to do.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
