Hello Sir!

I am Ashok Kuchhal R/o Padaw Mohalla Samalkha, Panipat, ( Haryana), (India) cell no(09416018659) owning a Maruti Wagonr lxi (Reg. No. 60A4151). I had given my car to Harisons Automobiles, Panipat for changing the front mirror on 5th Aug 2010. They fixed 7 th August as the delivery date to collect my car. But till date I am not in reciept of my car. I have been regularly visiting Harisons Automobiles Office since sunday. But they are not giving me any concrete answer about my car. Please help resolve my case. I have also lodged a complaint on your toll-free helpline .

Plz take suitable legal action against Harisons Automobile and help me recover my car at the earliest as I am facing a lot of inconvenience.

Any help will be greatly appreciated.

Some details of the car that may be helpful to you in tracing it are:
wagonr lxi
model: 2007
HR60A4151
chassis no:522553
engine no:4346538
purchased from Harisons Automobiles Panipat Haryana India

Hi,

On 18/04/2008 I got my car (WaganR LXi) Serviced by DD motors, MayaPuri. My Car was over heated the previous day and I asked the service advisor to get it checked.
After checking they informed me that the engine Fan was not working and it has to be get replaced. I asked for covering it under extended warranty but ironically they refused it to cover under extended warranty as my car met with an accident on 23/10/2007. The car was hit in the left side by a truck and its left panel, head light and the bumper has to be replaced.

According to them the Fan was damaged at the time of accident and after nearly 6 months the problem popped up.

Interestingly I got my accidental car repaired by DD motors only in their accidental department.
The details of the car…

Registration No. DL9CM – 3611
Chassis No . 339357
Job card no at the time of accident JC07002920
Job Card no at the time of service JC08036886

My question to Maruti is…

1. Why my car cannot fall under the extended warranty?
2. Problem occurred after six month of the accident and it was not detected at the time of accident, who is responsible for it? As both the repair of the accident and the service were done by DD Motors.
3. According to DD motors none of my front side parts fall under extended insurance as the car met with an accident. I am not clear of this logic.

Anticipating a quick and logical answer for my queries.

Bidhan Baruah