On 5/23/2011 I went to the opitcal center to order a new lens because the one I had a large scratch on them The lady informed me that only the frame had a warrenty on them. I said that was ok. She said that it would be 50 % off because of just one lens. The lade, which I did not get her name, was middle aged, with blonish short hair and glasses. After measuring several times, she said everything was good and would call when they were ready. Today (5/31/11) I drove the 30 min again to pick them up. She sid they would be ready in about 15 min. After this time, she said they still had the sratch because the lense were too small. They were cut wrong. They would have to be ordered again. Again I will have to drive the 30 min to and from. I asked if I would be compensated for their mistake, she said that is was not the company policy for this, and since I was already getting a discount (only one lens) there was nothing she could do. She kept my recipt. I hope there are no other problems when they come in again. I will let you know this much. This will be the last time I get glasses from Walmart and I will be letting my friends know how I was treated as well. You might want to rethink you policy when You are the one that make the mistake. I did not have anything to do with measuring of the lens.
Martha M Noffsinger
1711 Hilltop Drive
Carrollton, KY 41008
[email protected]