To Whom It May Concern,

Customer: Melanie Kile
Clarksburg, WV
Order: L2YO4-TAA9E4P[p11544ta101576]
Date: 11/18/08
Store # 11544
Sitting # 101576

My pictures weren't ready to be picked up on the promised date of delivery. I was told my pictures would be available for pickup on Dec 5th, 2008. But when i called to arrange the pick up, I was told that my pictures weren't in due to some computer problem. But I was not notified in advance that my pictures had been messed up and would not be available until a further date. I feel that I paid a reasonable amount for the pictures I ordered, however it is still my hard earned money. I realize this is the holiday season and there must be a larger portion of pictures in. But, as a paying customer, I feel I should be treated with respect and like a paying customer. Thank you for your time and concern on this matter.

Melanie Kile