Walgreen's

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Category: Lifestyle

Contact Information
Duncan, Oklahoma, United States

Walgreen's Reviews

MAKConsumer May 8, 2009

Incorrect Pricing

Typically the store will print a sale flyer offering a deferred cash back coupon ("Register Rewards") with a purchase of multiple units of a given product. A frequent offer might be five 12 packs of canned soda for a price of $15, and receive a $5 deferred cash back coupon for use on a follow up visit. The sale flyer will list the eligible brands (i.e. 7-up A&W, Canada Dry). The problem lies in that Diet A&W Root Beer will ring up at the sale price, but Diet A&W Cream Soda does not. This has 2 implications…..First the sale price of $15 is not applied, as at least one of the purchased units doesn’t ring up correctly. And second, the deferred cash back coupon also might not print as it doesn’t recognize the purchased product as part of the sale grouping. This can have a major effect on the ultimate cost of the purchase. In my experience, I have had this issue many times. Each time they have had to over-ride my transaction to end up at the ultimate price and coupon offering. Despite this, they make no effort to rectify the problem, and continue to charge unobserving consumers the incorrect price. I have returned at later dates to make additional similar purchases, and the same errors occur. It disgusts me to think how many people are paying more than they’re supposed to. I have witnessed other consumer’s dealing with similar issues.

September 11, 2008

Unauthorized Use Of Credit Card Info

I sent photos to this store via walgreen.com on 9/3/08 to be picked up at the Green Springs store. The total charges were to be $4.56. I gave my credit card number to pay for the pictures because they were a gift for someone else. The individual went to the store 9/4/08 to get the pictures and made additional purchases also. They didn't realize that their additional purchases AS WELL as the photos were charged to my credit card. I authorized the purchase of $4.56 and NOTHING ELSE. The total charge was $49.15 verified my the debit made from my bank at the time of the ourchase. I talked to the assistant manager Brandy Merkelson 9/4 and to store manager (Jeremy Smith) at 205-942-2982 on 9/5. Ms Merkelson said nothing other than to call Mr Smith. Mr Smith offered no satisfaction other than saying, "that's just the way it is." I called the Walgreen district office (205-682-8078) and they said they would call me back but have not done so yet. The store manager offered to refund my money, but I told him the family member that received the photos was going to re-imburse me. My issue is that Walgreen stop doing this. I am seeking punitive damages from Walgreen. This is a personal direct issue right now. No litigation has been filed or immediately anticipated. No attorney is involved.

I am seeking $1, 000 as damages for aggravation and inconvenience caused by this issue and am seeking to have Walgreen stop this practice and prevent it from happening again. They could simply have the transaction charged at the time it was authorized and not let the person picking up the photos have access to charging anything else to my credit card.