Walgreens Inc

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Category: Lifestyle

Contact Information
Orenco Area Hillsboro oregon, Hiillsboro, Oregon, United States

Walgreens Inc Reviews

Pat Kelley December 25, 2009
Terrible/horrilbe customer service
I went to this Walgreens store for the first time in a long time because I live two blocks from the Cedar Mill Walgreens. I went there with my mother because we had to do some shopping at a sporting goods store for my brother. I have been unemployed since August of 2009 when the call center I worked for in Downtown Portland shut its doors and relocated the center to a state that has its own very low minimum wage lower than the national one and that effected 189 of us and the call center will never return to Portland ever.Since 2000 it is the 20th call center to do this and leave to go either off shore where the minimum wage is $1.00 or lower and hour. So it has been hard and money is hard as heck to come by. The actual unemployment rate in Portland and Oregon is running around 22% because so many people have fallen off the rolls and quit lookingfor work such as myself. I spent 82.29 that I did not even have so my family could have some type of Christmas. Walgreens gave me 5 sacks that all busted out completely and stuff went everywere. I am disabled and have to use a walker due to severe severe osteoarthritis and I DO NOT qualify for SS and can not get it and have been trying since 1998. I put a complaint on their website and all the details and the store manager "STEVE" called me at home the day after Sunday 12/20/09 and sounded 100% like PEE WEE HERMAN. He had a horrible attitude and kept trying to assume his persona while talking to me. He was a total jerk and DID NOT CARE and said "what do you want me to do about it." He said my sacks made it out to my mom's car and they did not at all and he knew they did not. He said their cameras told them they did. He violated my rights of privacy by looking at me in the camera without my knowledge. They have to tell you legally they are filming you in their store. He accused me of lying and I was not. If I was lying then why did he have to call me to ask me questions on Sunday 12/21/09? How can someone trying to sound and act like PEE WEE HERMAN even have a clue how to handle customers or even give a damn about handling customers. Needless to say when he called me at home Sunday 12/20/09 to discuss me being so angry he had this "I do not give a damn attitude" and acted like I was a liar and did not even say thank you for me and my mother spending over $240.00 between the two of us that we DID NOT HAVE on Christmas. They are one of the few stores that all these years do not have scooters for the disabled and does not AT ALL care about the disabled. If they did they would have the scooters for them like Winco, Thriftway and Fred Meyers does and has had for years and years. Steve was a total 100% bastard and jerk and why did you call Steve if all you were going to do is imitate PEE WEE HERMAN and act like you do not give damn. I have read online that 95% of store managers do not care and are this way for sure. I hung up on you Steve because you did not care at all and by how you talked to me on the phone like disabled people are not your customers and that disabled people do not matter. So far in 2 weeks I have told 10 people about my experience and according to the laws of customer service those people will tell 10 more people and those 10 people will tell 10 more and so on. In 2-3 years Walgreens will be OUT OF BUSINESS due to your non-caring of the disabled and your non-caring of ALL your customers and giving them sacks that are cheap and crappy and all bust out and that is not your responsibility of how you treat them. If you and your workers are so unhappy and are so stressed out of having to work on Christmas day and over Christmas TAKE SOME TIME OFF. Do not blame your problems on other people or your customers. It is so wrong. I will never ever ever go back to Walgreens ever ever again and plan to tell more and more people about how HORRIBLE THIS manager "Steve" was and his piss por attitude. You are nothing like PEE WEE HERMAN steve. You need to quit Walgreens and take a year or more's worth of customer service classes to learn about to handle customers and their needs. Disabled people DO COME TO YOUR STORE. They deserve to be respected. Steve you have disrespect for your customers and yourself otherwise you would not need to assume another person's persona. I HATE YOUR GUTS WALGREENS. I plan to never go back to a Walgreens ever ever again based on how HORRIBLE I was treated in your store. You do not give a damn and hope you will be OUT OF BUSNESS BY 2012. The way you are going you will be by sure by your horrible and piss poor CUSTOMER SERVICE.

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