Walgreens Pharmacy - Goodlettsville TN
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Category: Other
Contact Information 100 S Main St, Goodlettsville, Tennessee, United States
Phone number: 615-851-7115
yahoo.com
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Walgreens Pharmacy - Goodlettsville TN Reviews
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Boocasper25
June 5, 2009
Inconvenience and poor customer service
On 5/22 my ex called me to say that he was out of Josh's prescription due to dropping them in the gravel at his moms house. He asked that I try to get more before he was to go on vacation with the kids. I called the doctors office and they agreed to write a new one even though it was a little to early to get it. This prescription is a narcotic. It's used to help with his asperger's. On 5/22 Between 5:30 or 6:00 p.m. I dropped a prescription off for my son Josh Meadows. 5/22 at around 6:30 I received a call saying that I couldn't get my prescription filled and they would call when it could be. I was a little concerned and called Walgreens back. At first they said that I would just need to wait until closer to the date I needed it because it was to early to get my prescription. They suggested I call back around 5/27. I waited and called in again. This time they told me that Josh's doctor would have to call in saying that it was ok to fill the prescription since it was a little early for filling. I called Josh's doctor and she called in to Walgreens. Walgreens called me back and told me that Cigna would pay for the prescription since it was still to early to fill. I decided to wait until June 4 to get it so insurance would pay. When I called Walgreens back they told me they lost the prescription, but was still looking for it. They said I would have to get another one from the doctor if they could not find it. I was told that the pharmacy manager would call me if they could not find the prescription. I never got a call and it's now June 5. I called around 9 this morning to see if I could pick up the prescription. They said that they never found it and that they called my doctor to let them know I needed a new prescription form. I called the doctors office and no one from Walgreens ever called them. I had to call back to Walgreens to have some one place a call into the doctors office. I have to leave work early today so that I can pick up this prescription again. I am very upset that they are not concerned that maybe an employee took it. I am getting talking to Cigna today to make sure I don't get billed for the missing prescription. Walgreens acted as if they did nothing wrong and that it was my fault. They even said that it looked like the dad picked up the prescription. I know for a fact that did not happen. So that makes me wonder if the staff there can be trusted. I may be changing to CVS or Rite-Aid.
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